Sanaida Sanchez
Wauchula,FL
Summary
Skilled Medical Billing Coordinator with background in streamlining billing procedures, maintaining patient records, and ensuring compliance with medical regulations. Strengths include strong analytical skills, ability to work well under pressure, thorough understanding of insurance processes, and familiarity with various coding systems such as ICD-10. Previously implemented efficient filing systems that improved record accessibility and decreased processing times.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
11
11
years of post-secondary education
10
10
years of professional experience
Work History
Front Desk /Medical Billing Coordinator
Heartland Pediatrics of Wauchula
Wauchula, FL, Florida
03.2022 - Current
- Processed medical claims for pediatric services efficiently and accurately.
- Reviewed patient billing statements for discrepancies and resolved issues promptly.
- Coordinated with insurance providers to verify coverage and obtain authorizations.
- Maintained patient records in compliance with HIPAA regulations and standards.
- Collaborated with healthcare providers to ensure accurate coding of procedures.
- Managed accounts receivable by tracking outstanding payments and follow-ups.
- Maintained accurate patient accounts in compliance with HIPAA regulations.
- Identified trends in denials and underpayments through analysis of historical data.
- Generated monthly reports summarizing all outstanding balances due from patients.
- Monitored accounts receivable status to ensure timely payments from patients or insurers.
- Analyzed changes in policies, procedures, regulations that affect billing operations.
- Provided customer service support regarding billing inquiries and disputes.
- Verified patient eligibility, coverage details, and payment information.
- Welcomed visitors to the office and guided them to the correct departments.
- Handled a multi-line phone system by screening calls and directing them to the appropriate personnel.
- Coordinated appointment scheduling and organized the calendar for staff meetings to ensure efficient time management.
- Delivered detailed information about services offered while addressing inquiries with professionalism and courtesy.
- Responded to incoming calls, directing callers to the relevant personnel or department, and recorded messages as needed.
Customer Access Representative
AdventHealth
Wauchula, FL, Florida
08.2021 - 02.2022
- Managed patient inquiries through phone and in-person communication.
- Assisted patients with appointment scheduling and registration processes.
- Verified insurance information and eligibility for services.
- Collaborated with clinical staff to ensure seamless patient flow.
- Resolved billing issues and provided support for payment inquiries.
- Verified customer identity before granting access to accounts or services.
- Ensured compliance with all applicable laws and regulations pertaining to access management.
- Researched customer accounts to provide accurate information regarding account status.
- Applied HIPAA privacy and security regulations while handling patient information.
Customer Service Representative
Heartland Pediatrics
Wauchula, Florida
10.2016 - 08.2021
- Handled incoming calls and addressed patient inquiries with professionalism.
- Developed strong customer relationships to encourage repeat business.
- Assisted patients in scheduling appointments and managing medical records.
- Coordinated communication between healthcare providers and families regarding patient care.
- Processed insurance claims and verified patient coverage efficiently.
- Maintained a clean and organized reception area to enhance patient experience.
Education
Medical Assistant - Medical Assistant
NAHP USA
10.2025 - 10.2026
Some College (No Degree) - Billing And Coding
Everest University
Lakeland, FL 09.2009 - 05.2019
Skills
- Insurance claims management
- Billing procedures
- Patient billing
- Eligibility verification
- Medical coding
- Accounts receivable
- HIPAA compliance
- Customer relationship management
- Appointment scheduling
- Patient scheduling
- Conflict resolution
- Financial reporting
- Computer skills
- Dependable and responsible
- Teamwork and collaboration
- Supervision and leadership
- Effective communication
- Cerna certified
- Medical coding
- Patient billing
- Accounts receivable
- Patient scheduling
Affiliations
- I like to spend time with my family and friends when not working. I like to go shopping with my grandbabies . I like to learn new activities that can always improve my skills. I multi task at my current job always willing to learn or help others.
Languages
- English
- Spanish
Timeline
Medical Assistant - Medical Assistant
NAHP USA
10.2025 - 10.2026
Front Desk /Medical Billing Coordinator
Heartland Pediatrics of Wauchula
03.2022 - Current
Customer Access Representative
AdventHealth
08.2021 - 02.2022
Customer Service Representative
Heartland Pediatrics
10.2016 - 08.2021
Some College (No Degree) - Billing And Coding
Everest University
09.2009 - 05.2019