Senait Abay
Ellicott City,MD
Summary
Adds value to any organization in need of great collaboration and multitasking abilities. Meets tight deadlines. Dedicated sales assistant with proven strengths in customer service, active listening, and problem resolution. Committed to enhancing customer satisfaction and driving sales through effective communication and product recommendations.
Overview
12
12
years of professional experience
Work History
Sales Assistant
Family Business
Middle River, MD
05.2021 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Produced sales documents, finalized deals and filed records.
- Identified trends for sale promotions to increase interest or demand in products.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Listened to customer needs to identify and recommend best products and services.
- Contacted customers to provide information on new and exciting products and service offerings.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Accepted and completed cash, check and credit card payments.
Housekeeper
Harrah's Casino
Las Vegas, Nevada
02.2014 - 05.2018
- Maintained cleanliness and order in guest rooms and public areas.
- Performed deep cleaning tasks using specialized equipment and chemicals.
- Inspected rooms for maintenance issues and reported to management.
- Organized and restocked cleaning supplies for efficient operations.
- Followed safety protocols while handling cleaning materials and equipment.
- Assisted in training new staff on cleaning procedures and standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Skills
- Customer Needs Assessment
- Team Member Motivation
- People Skills
- Customer Service
- Flexible Schedule
- Good Work Ethic
- Critical Thinking
- Active Listening
- Problem Resolution
- Fluent in Tigrinya
- Reliable & Trustworthy
- Cleaning techniques
- Attention to detail
Timeline
Sales Assistant
Family Business
05.2021 - Current
Housekeeper
Harrah's Casino
02.2014 - 05.2018