Senait Tensae
Redmond,WA
Summary
Compassionate and dedicated registered nurse seeking a position at Fairfax Psychiatric and Detox Hospital to provide exceptional patient care and contribute to the well-being of individuals struggling with mental health and substance abuse issues.
Overview
20
20
years of professional experience
Work History
Mental Health Technician
Fairfax Psychiatric and Detox Hospital
Kirkland, WA
08.2022 - 10.2022
- Organize structured group activities and aid in milieu management
- Observe and track patient behavior, noting any significant changes or incidents
- Accurate and detailed documentation offering active listening, and engaging in therapeutic interactions to help patients feel understood and supported
- Assisted in crisis prevention and intervention techniques to help de-escalate situations and ensure the safety of patients and staff
- Adhere to the hospital's policies, procedures, and ethical guidelines to ensure the safety, well-being, and confidentiality of patients.
Sales Associate
Nordstrom Cosmetics
04.2004 - 09.2015
- Consistently ranked among the top salespeople, achieving and exceeding monthly and annual sales targets
- Developed and maintained a loyal client base, resulting in repeat business and referrals
- Provided personalized consultations to customers, analyzing their needs and recommending suitable products
- Demonstrated extensive knowledge of cosmetics brands, trends, and skincare routines
- Ensured exceptional customer service by promptly addressing inquiries, resolving complaints, and handling product returns and exchanges
- Collaborated with team members to create eye-catching displays and promotions, contributing to increased foot traffic and sales
- Actively participated in training programs, workshops, and brand events to enhance product knowledge and stay updated on industry developments.
Receptionist
Gene Juarez Academy
01.2003 - 01.2004
- Answered inbound calls, chats and emails to facilitate customer service
- Improved customer service wait times to mitigate complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Science - Nursing
Lake Washington Institute of Technology College
Kirkland, WA03.2023
Skills
- Excellent knowledge of psychiatric nursing principles and techniques
- Proficient in conducting mental health assessments, including risk assessments and suicide screenings
- Skilled in crisis intervention and de-escalation techniques
- Competent in administering psychiatric medications and monitoring their effects
- Strong interpersonal and communication skills, fostering positive relationships with patients, families, and healthcare team members
- Ability to prioritize and multitask in fast-paced environment while maintaining attention to detail
Timeline
Mental Health Technician
Fairfax Psychiatric and Detox Hospital
08.2022 - 10.2022
Sales Associate
Nordstrom Cosmetics
04.2004 - 09.2015
Receptionist
Gene Juarez Academy
01.2003 - 01.2004
Associate of Science - Nursing
Lake Washington Institute of Technology College