Summary
Overview
Work History
Education
Skills
Timeline
Generic

Senait Tensae

Redmond,WA

Summary

Compassionate and dedicated registered nurse seeking a position at Fairfax Psychiatric and Detox Hospital to provide exceptional patient care and contribute to the well-being of individuals struggling with mental health and substance abuse issues.

Overview

20
20
years of professional experience

Work History

Mental Health Technician

Fairfax Psychiatric and Detox Hospital
08.2022 - 10.2022
  • Organize structured group activities and aid in milieu management
  • Observe and track patient behavior, noting any significant changes or incidents
  • Accurate and detailed documentation offering active listening, and engaging in therapeutic interactions to help patients feel understood and supported
  • Assisted in crisis prevention and intervention techniques to help de-escalate situations and ensure the safety of patients and staff
  • Adhere to the hospital's policies, procedures, and ethical guidelines to ensure the safety, well-being, and confidentiality of patients.

Sales Associate

Nordstrom Cosmetics
04.2004 - 09.2015
  • Consistently ranked among the top salespeople, achieving and exceeding monthly and annual sales targets
  • Developed and maintained a loyal client base, resulting in repeat business and referrals
  • Provided personalized consultations to customers, analyzing their needs and recommending suitable products
  • Demonstrated extensive knowledge of cosmetics brands, trends, and skincare routines
  • Ensured exceptional customer service by promptly addressing inquiries, resolving complaints, and handling product returns and exchanges
  • Collaborated with team members to create eye-catching displays and promotions, contributing to increased foot traffic and sales
  • Actively participated in training programs, workshops, and brand events to enhance product knowledge and stay updated on industry developments.

Receptionist

Gene Juarez Academy
01.2003 - 01.2004
  • Answered inbound calls, chats and emails to facilitate customer service
  • Improved customer service wait times to mitigate complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Associate of Science - Nursing

Lake Washington Institute of Technology College
Kirkland, WA
03.2023

Skills

  • Excellent knowledge of psychiatric nursing principles and techniques
  • Proficient in conducting mental health assessments, including risk assessments and suicide screenings
  • Skilled in crisis intervention and de-escalation techniques
  • Competent in administering psychiatric medications and monitoring their effects
  • Strong interpersonal and communication skills, fostering positive relationships with patients, families, and healthcare team members
  • Ability to prioritize and multitask in fast-paced environment while maintaining attention to detail

Timeline

Mental Health Technician

Fairfax Psychiatric and Detox Hospital
08.2022 - 10.2022

Sales Associate

Nordstrom Cosmetics
04.2004 - 09.2015

Receptionist

Gene Juarez Academy
01.2003 - 01.2004

Associate of Science - Nursing

Lake Washington Institute of Technology College
Senait Tensae