Senakpon Ahikpo
Houston,TX
Summary
Professional in IT support for customers with 4 years of experience, I am motivated and experienced in everything related to technical troubleshooting in computer hardware or software.
Seeking to leverage my expertise in hardware/software troubleshooting, network administration, and exceptional problem-solving skills to contribute to [Company’s IT team.
Overview
7
7
years of professional experience
Work History
Specialist Clerk
Revenu Quebec
Quebec City , Quebec
09.2021 - 06.2024
- Provided customer service to clients, including answering phone calls and emails, responding to inquiries and addressing complaints.
- Performed data entry tasks for customer information into database system.
- Scheduled appointments and maintained calendars for department personnel.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Information Technology Support Specialist
Easy Service Informatique
Paris , France
04.2019 - 07.2020
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Installed operating systems, applications, patches, updates. as needed.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Trained end users on how to use new systems and technologies effectively.
Accounting Clerk
COGEP
LYON , France
01.2017 - 12.2019
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Prepared bank deposits by compiling data from cashiers.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Resolved customer inquiries regarding bills and payments.
Education
Bachelor of Science - Accounting And Finance
Institution Les CHARTREUX
LYON- FRANCE08-2004
Skills
- answering phone calls from end users
- Windows, macOS, Linux
- ticketing system
- Active directory
- Office 365
- troubleshooting software et hardware issues
Languages
French
Native/ Bilingual
English
Professional
Additional information
- Ability to handle high-pressure environments and manage multiple tasks simultaneously.
- Strong communication skills with a focus on customer satisfaction.
- Proficient in documenting processes and solutions for future reference.
- Bilingual: French and English
Timeline
Specialist Clerk
Revenu Quebec
09.2021 - 06.2024
Information Technology Support Specialist
Easy Service Informatique
04.2019 - 07.2020
Accounting Clerk
COGEP
01.2017 - 12.2019
Bachelor of Science - Accounting And Finance
Institution Les CHARTREUX
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