Seneca Anthony
Missouri City,TX
Summary
Detail-oriented and analytical professional with 5+ years of experience in claims support, financial approvals, and customer resolution within the automotive industry. Proven ability to investigate issues, evaluate claims, and make sound decisions in high-volume environments. Skilled in documentation, policy interpretation, and conflict resolution. Seeking a Claims Adjuster Trainee role to leverage strong problem-solving and customer advocacy skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Dealer Advocate
Percepta
Houston, TX
08.2023 - Current
- Evaluated and approved warranty claims and financial assistance requests in alignment with company policies
- Investigated customer vehicle concerns and determined appropriate resolutions using established guidelines
- Managed high-volume casework involving automotive repairs, parts escalations, and dealership coordination
- Collaborated with internal teams and dealerships to ensure accurate claim processing and timely resolution
- Documented claim decisions thoroughly to ensure compliance and audit readiness
- Delivered fair, consistent, and customer-focused outcomes while balancing policy requirements
- Recognized as Top Performer in Houston (Q1) and ranked 27th in department (Q2) for service excellence
Customer Service Representative
Percepta
Houston, TX
03.2021 - 08.2023
- Delivered expert support on vehicle warranty issues and service inquiries during peak call periods.
- Assessed customer situations and determined appropriate resolutions based on company policies
- De-escalated complex customer concerns while maintaining professionalism and compliance
- Accurately documented case details, actions taken, and resolutions in internal systems
- Maintained strong customer satisfaction through effective communication and problem-solving
- **Proactively identified trends in customer inquiries to inform product and service improvements.**
Assistant Manager
Trudy’s Hallmark
Pearland, TX
01.2018 - 04.2022
- Approved transactions, refunds, and operational decisions in alignment with company policies
- Supervised and trained team members to ensure performance and compliance standards
- Managed inventory control, audits, and daily financial reporting
- Implemented sales strategies to exceed revenue goals while enhancing customer experience
- Based on the provided work history, here are six high-value responsibilities typically associated with an Assistant Manager role at Trudy's Hallmark that may be missing:
Pre-Kindergarten Teacher
The Goddard School
Houston, TX
06.2015 - 01.2021
- Managed structured classroom environments requiring organization, documentation, and multitasking
- Developed lesson plans and maintained detailed records of student progress and behavior
- Strengthened communication and conflict resolution skills through daily parent and student interactions
Education
Associate of Applied Science - Business Administration
Houston Community College
Houston, TX12.2020
High School Diploma -
Huron High School
Ann Arbor06.2012
Skills
- Claims Evaluation & Decision-Making
- Investigative Problem-Solving
- Policy Interpretation & Compliance
- Documentation & Case Management
- Conflict Resolution & De-escalation
- Customer Advocacy
- Time Management & Multitasking
- Microsoft Office Suite
Certification
- Certified Training Certification Program, Percepta
Timeline
Regional Dealer Advocate
Percepta
08.2023 - Current
Customer Service Representative
Percepta
03.2021 - 08.2023
Assistant Manager
Trudy’s Hallmark
01.2018 - 04.2022
Pre-Kindergarten Teacher
The Goddard School
06.2015 - 01.2021
Associate of Applied Science - Business Administration
Houston Community College
High School Diploma -
Huron High School