Seng Lim
Falls Church,VA
Summary
Experienced Supervisor Customer Advocacy with skills, knowledge and expertise on managing Customer Advocacy activities and carrying out leadership responsibilities with Dexcom’s policies and applicable laws
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager (part-time)
Press Liquors
01.2009 - Current
- Company Overview: a family-owned business
- Managed in a family-owned business with retail sales, restocking, customer support and supervising the establishment
- A family-owned business
- Part-time
Customer Advocacy Generalist (remote)
Dexcom
03.2020 - 01.2023
- Maintained medical device quality improvements by receiving, analyzing, processing, and reporting product complaints from patients and customers worldwide under little supervision
- Reported issues in accordance with company guidelines and external regulatory requirements to the Food and Drug Administration (FDA), furthermore bringing it to attention during Sprint meetings and plannings
Data Entry Clerk
Torrey Partners, LLC
01.2020 - 02.2020
- Recorded and managed large, documented financial bank statements through spreadsheets
Data Assistant
Bloomberg Industry Group
09.2019 - 12.2019
- Company Overview: One of the largest independent publisher company under tax and accounting, and law firm
- Processed data entry and updated accuracies of documents for vendor’s requirements
Editor/QC/Data Migration Specialist
Cybermedia Technologies
02.2017 - 10.2018
- Created, managed, and edited data migration entry of Federal Emergency Management Agency (FEMA) courses into the Learning Content Management System (LCMS), as well as managing other migration specialists properly and communicating with SMEs through phone or email for QA validation
Staff Writer
The Rival at GMU
01.2016 - 05.2016
- Wrote numerous articles dealing with music, arts, and breaking news with other writing teams through social media collaborations
Education
Bachelor of Arts - English, Cultural Studies
George Manson University
Fairfax, VA05-2016
Associates - Liberal Arts
Northern Virginia Community College
Annandale, VA05-2013
GED -
Centreville High School
Clifton, VA05-2009
Skills
- Management
- Team leading
- Tactical decision-making
- Analytic ability
- Customer advocacy
- Knowledge of diabetes
- CGM technology
- Complaint handling
- Medical Device Reporting (MDR)
- Investigations
- Device reporting
- Product return process
- Post-market surveillance
- ISO 13485
- 21 CFR 820
- 21 CFR 803
- QSR quality management system
- Written communication
- Verbal communication
- Listening skills
- Effective communication
- Flexibility
- Project contribution
- Prioritization
- Meeting deadlines
Certification
- Certificate of Appreciation, Dexcom, San Diego, CA, 01/01/21, Awarded for demonstrating highly detailed productivity and hard work to ensure the completion and satisfaction of customer complaints.
- Certificate of Clinical Trials, John Hopkins University, Baltimore, MD, 01/01/24, Certified for data management, quality assurance, advanced operations and design and conduct of clinical trials.
- Certificate of Sales and Lead Management, Salesforce, Pathstream, 01/01/24, Certified in sales and CRM overview, as well as Lead management in Salesforce.
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Customer Advocacy Generalist (remote)
Dexcom
03.2020 - 01.2023
Data Entry Clerk
Torrey Partners, LLC
01.2020 - 02.2020
Data Assistant
Bloomberg Industry Group
09.2019 - 12.2019
Editor/QC/Data Migration Specialist
Cybermedia Technologies
02.2017 - 10.2018
Staff Writer
The Rival at GMU
01.2016 - 05.2016
Assistant Manager (part-time)
Press Liquors
01.2009 - Current
Bachelor of Arts - English, Cultural Studies
George Manson University
Associates - Liberal Arts
Northern Virginia Community College
GED -
Centreville High School
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