Seng Xiong
Summary
Customer-oriented Room Service Attendant with a extensive background working in resorts and hotels. Addresses individual customer needs and ensure guests feel acknowledged. Extensive food and beverage knowledge with flexible schedule availability. Honest, trustworthy, and always punctual.
Overview
23
23
years of professional experience
Work History
Amazon Flex
Amazon
Fresno
05.2025 - Current
- Delivered packages efficiently across designated routes.
- Navigated using GPS to optimize delivery routes.
- Collected signatures for package deliveries upon receipt.
- Assisted in loading and unloading packages at the warehouse.
- Followed safety protocols while driving and handling packages.
- Provided excellent customer service during deliveries and pickups.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Handled customer complaints with empathy and professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Uber Eats Driver
Uber Eats
06.2023 - 05.2026
- Delivered food efficiently to customers in various locations.
- Managed multiple orders and prioritized deliveries based on time constraints.
- Communicated effectively with customers and restaurant staff for smooth transactions.
- Navigated city streets using GPS to ensure timely arrivals at destinations.
Amazon Fullfillment
Amazon
Fresno, California
05.2018 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Loaded and unloaded shipments efficiently from delivery trucks.
- Collaborated with team members to streamline shipping and receiving processes.
- Implemented best practices for packaging and labeling products for shipment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
Temp Employee
Full Steam Staffing
Fresno, California
06.2015 - 06.2018
- Operated machinery and equipment for various staffing projects.
- Assisted team members with daily tasks and workflow management.
- Maintained cleanliness and organization of work areas at job sites.
- Maintained accurate inventory records using warehouse management systems.
- Loaded and unloaded shipments efficiently from delivery trucks.
- Collaborated with team members to streamline shipping and receiving processes.
- Organized warehouse space for optimal accessibility and efficiency.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Beverage Server
Chuckchansi Casino and Resort
Coarsegold, California
05.2005 - 01.2013
- Served a variety of beverages to guests in a fast-paced environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted guests with menu selections and beverage recommendations.
- Maintained cleanliness and organization of beverage cart.
- Stocked cart with drinks and snacks for customer requests.
- Engaged with customers to ensure a positive experience.
- Handled cash transactions accurately and efficiently.
- Followed health and safety regulations while serving beverages.
- Communicated effectively with co-workers to ensure smooth operations during peak times.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Assisted customers with beverage selection and order fulfillment.
Count Team Room Attendant
Chuckchansi Casino and Resort
Coarsegold, California
06.2003 - 12.2004
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Restocked supplies and linens in accordance with resort policies.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Conducted accurate cash counts following established procedures and protocols.
- Inspected and verified gaming revenue for accuracy and compliance.
- Maintained organized records of currency and coin transactions daily.
- Collaborated with security to ensure safety during cash handling processes.
- Assisted in counting large amounts of money accurately and efficiently using a machine counter.
- Reconciled paperwork associated with each transaction including receipts, invoices, tickets, checklists.
- Checked for counterfeit bills using specialized equipment such as ultraviolet lights, magnifying glasses.
- Maintained accurate records of all transactions in accordance with regulations.
Education
Merced High School
Merced, CASkills
- Route optimization
- Time management
- Package handling
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Stress management
- Conflict resolution
- Positive demeanor
Timeline
Amazon Flex
Amazon
05.2025 - Current
Uber Eats Driver
Uber Eats
06.2023 - 05.2026
Amazon Fullfillment
Amazon
05.2018 - 01.2024
Temp Employee
Full Steam Staffing
06.2015 - 06.2018
Beverage Server
Chuckchansi Casino and Resort
05.2005 - 01.2013
Count Team Room Attendant
Chuckchansi Casino and Resort
06.2003 - 12.2004
Merced High School