SENG ZANHKUNG
Greenwood,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Franchise Owner
SnowFruit
Carbondale, IL
03.2025 - Current
- Manage daily operations of the SnowFruit franchise located inside Kroger Marketplace.
- Provide training, guidance, and support to employees to ensure excellent customer service and smooth workflow.
- Oversaw daily operations, ensuring adherence to health regulations and maintaining high service standards.
- Calculate and manage weekly expenses, budgets, and sales reports to track business performance.
Interpreter Services Coordinator
Indiana First Steps
Indianapolis, IN
02.2024 - Current
- Interpreted as needed to facilitate communication in early intervention services for infants and toddlers with disabilities.
- Partnered with healthcare therapists to assess and address patient language needs, improving quality of care and accessibility.
- Optimized scheduling processes, increasing efficiency in service delivery and improving resource allocation.
Family Support Specialist
HealthNet Healthy Families
08.2021 - 01.2025
- Support parents during home visits by addressing topics such as child development, parenting skills, stress and crisis management, childcare, and the impacts of child abuse and neglect.
- Educated families on health services, promoting informed decision-making and resource utilization.
- Record home visit information in the HFI database on a weekly basis.
- Offer families appropriate resources and assistance, including language interpretation for non-English-speaking participants.
- Conduct developmental screenings promptly and in accordance with Healthy Families program guidelines.
Contact Tracer, Full-time
Marion Country Public Health Department/ IU FSPH
01.2020 - 01.2021
- Investigate confirmed cases by conducting interviews and entering patient information into the Dynamic CRM database.
- Advise patients on appropriate safety measures and collect contact histories to help prevent COVID-19 transmission.
- Provide resources and support to contacts, including language interpretation services for non-English-speaking individuals.
- Train colleagues and new hires on daily operational procedures, and document standard practices for contact tracing.
Education
Bachelor of Science - Public Health, Community Health, Psychology, Global Health Promotion
Indiana University Bloomington
01.2020
Skills
- Access, Excel, Outlook
- Time Management
- Leadership
- Adaptability
- Franchise relations
- Small business operations
- Strong communication skills
Affiliations
- 2020 - Present
- Youth Leader, Indiana Kachin Baptist Church (IKBC)
LANGUAGES
English: Fluent
Burmese: Fluent
Kachin: Fluent
Timeline
Franchise Owner
SnowFruit
03.2025 - Current
Interpreter Services Coordinator
Indiana First Steps
02.2024 - Current
Family Support Specialist
HealthNet Healthy Families
08.2021 - 01.2025
Contact Tracer, Full-time
Marion Country Public Health Department/ IU FSPH
01.2020 - 01.2021
Bachelor of Science - Public Health, Community Health, Psychology, Global Health Promotion
Indiana University Bloomington