Summary
Overview
Work History
Education
Skills
Timeline
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SENGER SHUSHI

Austin

Summary

Experience providing great customer service in different settings. Works well on own and in team settings. Willing and able to learn new tasks quickly.

Overview

12
12
years of professional experience

Work History

Shift Leader

Walgreens
08.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Valet/Greeter

DFW Airport
01.2015 - 03.2020
  • Picked by supervisor to be a certified trainer based on work ethic; trained new hires on valet driver responsibilities.
  • Drove shuttle with defensive driving style without any incidents.
  • Participated in directing traffic twice a week, directing valet drivers for safe parking.
  • Moved four cars per hour for customer pick-up; received praise from manager for moving many vehicles.
  • Responsible for safely driving automobiles valued at more than $100,000.
  • Greeted customers daily, politely asking their information and getting their vehicles as quickly as possible.
  • Received tips regularly for giving great customer service.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Porter

Van Hyundai
01.2015
  • Served as porter for sales department, helping internet sales managers.
  • Made sure customers received great service.
  • Organized more than 100 cars in lot and service area daily.
  • Turned cars on at least once a week to make sure batteries don't die.
  • Filled cars' gas tanks as needed.

Customer Service Representative

Walgreens
01.2014 - 01.2015
  • Awarded customer service employee of the month for providing excellent service.
  • Received hand-written praise from manager for showing positive attitude, helping team members, and helping store reach daily goals.
  • Maintained inventory; unloaded items.
  • Stocked and displayed merchandise; reorganized stock room, making it easier for staff to find products.
  • Handled cashier duties.

Education

General Education Development (GED) -

Ged Testing Service
Austin, TX
01.2021

Skills

  • Willing to work in harmony with coworkers
  • Flexible
  • Punctual
  • Level minded
  • Able to grasp new concepts quickly and efficiently
  • Employee training

Timeline

Shift Leader

Walgreens
08.2022 - Current

Valet/Greeter

DFW Airport
01.2015 - 03.2020

Porter

Van Hyundai
01.2015

Customer Service Representative

Walgreens
01.2014 - 01.2015

General Education Development (GED) -

Ged Testing Service

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SENGER SHUSHI