Senija Jasarevic
Rochester,MN
Summary
Adept Certified Pharmacy Technician with a proven track record at Walmart, enhancing patient care through meticulous medication dispensing and effective problem-solving. Demonstrated expertise in pharmacy operations and patient confidentiality, alongside a commitment to improving customer satisfaction. Excelled in a fast-paced environment, showcasing strong pharmacist support and interpersonal skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
10.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients.
Cashier
Kwik- Trip
05.2019 - 10.2022
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Helped out with kitchen and bakery.
Client Service Representative
IOD
05.2009 - 11.2010
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Processed medical insurance claims.
Education
Medical Assistant Certification - Medical
Everest Training Institute
Grand Rapids, MI09.2008
High School Diploma -
Godwin Heights
Grand Rapids, MI06.2003
Skills
- Problem-solving skills
- Manual and automated medication dispensing
- Pharmacist support
- Drug storage procedures
- Patient confidentiality
- Insurance confirmation
- Refill requests
- Pharmacy operations
Certification
Immunizing technician, CPR and BLS certified
Languages
Bosnian
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walmart
10.2022 - Current
Cashier
Kwik- Trip
05.2019 - 10.2022
Client Service Representative
IOD
05.2009 - 11.2010
Medical Assistant Certification - Medical
Everest Training Institute
High School Diploma -
Godwin Heights
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