Senoia Dent
Atlanta,GA
Summary
Accomplished Senior Human Resources Professional with a proven track record at SMURFIT WESTROCK, enhancing HR services and employee lifecycle management through expert HRIS proficiency and complex problem-solving. Spearheaded process optimization initiatives, significantly improving HR program efficiencies. Skilled in Workday System Management and fostering employee engagement, demonstrating a commitment to excellence and results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Human Resources Operations Specialist
SMURFIT WESTROCK
Atlanta, GA
06.2023 - 11.2024
- Resolved employee issues via phone and ticketing system regarding onboarding, offboarding, benefits administration, payroll, compensation, talent, and employment verification requests.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Managed PeopleSoft system to ensure efficient data management and accurate reporting.
- Processed transactions, including hiring, termination, promotion, and compensation.
- Partnered with HR Business Partners to interpret and explain human resources policies, procedures, or regulations.
- Lead operations for reduction in force (severance and separation) process.
- Processed unemployment claims.
- I-9 administration, user setup, and support for re-verification audits.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Coordinated with external vendors for the provision of employee services.
Human Resources Onboarding Specialist
UNITED RENTALS
Atlanta, GA
07.2022 - 06.2023
- Monitored and adjudicated pre-employment background checks, drug screens, and completion of CDL Driver Qualification files.
- Ensured employee profiles were created successfully in Workday.
- Monitored the authorization of the I-9, and the completion of onboarding agreements and tasks.
- Functioned as a Level 2 support in the Workday system for transactions, troubleshooting, and escalating to the HRIS team as needed.
- Addressed new hire inquiries regarding onboarding status, benefits enrollment, equipment setup, and first-day details.
- Maintained employee records and data in Workday.
- Developed and implemented onboarding plans for new hires.
- Ran the referral report in Workday to ensure bonus is distributed to employees after 90 days.
Human Resources Onboarding/Compliance Generalist
MATRIX RESOURCES
Atlanta, GA
08.2019 - 06.2022
- Ownership of contractor onboarding for various clients, including background checks and drug screens.
- Adjudicated background checks based on client package requirements.
- Accurately submitted job placements in the recruitment system for Workday integration.
- Monitored the completion of the onboarding task in the Workday system to ensure that documentation is accurate and compliant.
- Completed Section 2 I-9 tasks.
- Managed employee records and data in the Workday system.
- Managed the ticket system for general inquiries, system errors, and data change requests. Delegated escalated items to other departments as needed.
- Functioned as level 2 support in the HR systems, processing transaction requests, troubleshooting issues, and escalating to the HRIS team as needed.
- Audited client and contractor legal documents to verify compliant policies and procedures.
- Assisted on projects for process improvement strategies and automation.
- Developed and updated the standard operating procedure documents for the team.
Education
Certificate in Human Resource Management - SHRM-CP/SHRM-SCP
KENNESAW STATE UNIVERSITY
Kennesaw, GA10-2022
Bachelor of Science (BS) - Business Management
UNIVERSITY OF WEST GEORGIA
Carrollton, GA05-2018
Skills
- Workday System Management
- HRIS proficiency
- HR policies implementation
- HR services
- Employee Lifecycle
- Employee engagement
- Complex Problem-solving
- Process Optimization
Certification
Learn with Workday HCM, Online
Workday Basics / Beyond Basics Training Certificate | 04/2024
Timeline
Senior Human Resources Operations Specialist
SMURFIT WESTROCK
06.2023 - 11.2024
Human Resources Onboarding Specialist
UNITED RENTALS
07.2022 - 06.2023
Human Resources Onboarding/Compliance Generalist
MATRIX RESOURCES
08.2019 - 06.2022
Certificate in Human Resource Management - SHRM-CP/SHRM-SCP
KENNESAW STATE UNIVERSITY
Bachelor of Science (BS) - Business Management
UNIVERSITY OF WEST GEORGIA
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