Senquetta Matthews
Folcroft,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Service Associate
Mainline Health
03.2023 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
Client Relation Associate Temp
Vanguard
09.2022 - 12.2022
- Partner with clients via inbound phone calls to assist with a wide range of financial inquiries, from account maintenance to identifying and resolving issues
- Lead with empathy and problem-solving mindset to help uncover client needs and provide timely and accurate solutions to clients
- Consistently exceeded performance metrics related to client satisfaction, account growth, and revenue generation through diligent oversight of assigned portfolio.
- Contributed to the overall success of the company by consistently delivering exceptional service in all aspects of the Client Relations Associate role.
- Collaborate with internal departments through various strategic initiatives to continuously improve the client and crew experience.
- Served as the main point of contact for assigned clients, managing all aspects of their relationship with the company from initial engagement through ongoing support.
Patient Service Representative Temp
CVS Health
10.2021 - 04.2022
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Service Representative
Good Shepherd Penn Partners
07.2015 - 07.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Used Epic to schedule appointments.
Education
Community College of Philadelphia
01.2015
High School Diploma -
Bartram High School
01.2000
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
Timeline
Patient Service Associate
Mainline Health
03.2023 - Current
Client Relation Associate Temp
Vanguard
09.2022 - 12.2022
Patient Service Representative Temp
CVS Health
10.2021 - 04.2022
Patient Service Representative
Good Shepherd Penn Partners
07.2015 - 07.2018
Community College of Philadelphia
High School Diploma -
Bartram High School
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