Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Professional Associations
Timeline
Generic

Sentiliana Mukaj

Clearwater,USA

Summary

Dynamic professional with robust experience in education and community service, including significant contributions at Pinellas County Schools and Albanian Heritage Foundation.

Overview

17
17
years of professional experience

Work History

Substitute Teacher

Pinellas County Schools
, USA
04.2023 - Current
  • Work in elementary, middle, and high schools, and my responsibilities include delivering lesson plans left by the absent teacher, maintaining classroom order, and providing a positive and engaging learning environment for students.
  • Maintain Professionalism: Exhibit professionalism in all interactions with students, colleagues, and school staff. Adhere to ethical standards, maintain confidentiality, and uphold the school's code of conduct.
  • Follow Emergency Procedures: Be aware of and adhere to school emergency procedures. In the event of a lockdown, fire drill, or other emergencies, follow established protocols to ensure the safety of students and staff.

Volunteer

Albanian Heritage Foundation of Tampa Bay
Tampa Bay, USA
06.2014 - 01.2024
  • Emphasis on overcoming dependencies, adjusting to new life, cultural changes from Albania to the US.
  • Act as a community liaison for new refugees from Albania.

Supervisor

Franks Pizza
Dunedin, USA
08.2018 - 08.2021
  • Supervised and coordinated staff activities to enhance operational efficiency.
  • Developed daily shift plans, assigning stations and tasks to optimize workflow.
  • Ensured food items met quality standards and adhered to recipes.
  • Monitored food and beverage orders for accuracy and timeliness.
  • Oversaw waitstaff and hosting personnel to maintain service excellence.
  • Managed work schedules to ensure adequate staffing during peak hours.
  • Conducted kitchen inspections to enforce hygiene and sanitation protocols.
  • Ensured compliance with food health and safety regulations through regular audits.

Restaurant Waitress

Franks Pizza
Dunedin, USA
06.2014 - 08.2018
  • Greeted and served customers, ensuring a welcoming atmosphere.
  • Provided detailed menu information to enhance customer experience.
  • Took food and drink orders accurately to minimize errors.
  • Handled cash and payments efficiently, maintaining financial accuracy.
  • Maintained clean and organized dining area to uphold hygiene standards.
  • Ensured compliance with health and safety regulations to protect patrons.

School Psychologist

Middle School “Abdyl Bajraktari”
Koplik, Albania
09.2008 - 12.2013
  • Responsible for providing a comprehensive school counseling program that is preventative in design.
  • Developmental implementation and supports DCPS students in the areas of academic achievement.
  • Provide career and college planning, and personal and social development.
  • Serve as a consultant to educators, families, and community partners.
  • Report to the school principal, while receiving technical assistance, guidance and instruction while working in coordination with the Director of Counseling/Supervisor of School Counseling Program.
  • Work closely with faculty and staff of local school, DCPS central administration, various social services agencies (i.e., D.C. Child and Family Services Agency (CFSA), the Superior Court, personnel from other public-school systems and parents.

Education

Master of Science - Clinical Mental Health Counseling

Keiser University
Clearwater, Florida
08.2026

Master of Science - School Psychology

European University of Tirana
Tirane, Albania
07.2012

Bachelor of Science - Psychology

University "Luig Gurakuqi"
Shkoder, Albania
07.2008

Skills

  • Communication skills
  • Microsoft Office proficiency
  • Fluency in Italian
  • Fluency in Albanian

Accomplishments

Classified on the Dean’s List High Honor and Honor Students, Fall 2023 - Winter 2025, Perfect 4.0, Keiser University Graduate School Clinical Mental Health Counseling

Volunteer Experience

Albanian Heritage Foundation of Tampa Bay, 06/14, 2024, Emphasis on overcoming dependencies, adjusting to new life, cultural changes from Albania to the US., Act as a community liaison for new refugees from Albania.

Professional Associations

  • American Counseling Association (ACA), Student Member, 07/23, Present
  • American Rehabilitation Counseling Association (ARCA), Student Member, 07/23, Present
  • International Association of Marriage and Family Counselors (IAMFC), Student Member, 07/23, Present
  • International Association for Resilience and Trauma Counseling (IARTC), Student Member, 07/23, Present
  • Psi Chi, The international Honor Society in Psychology, Student Member, 06/2024, Present
  • Phi Theta Kappa Honor Society, 05/2024, Present

Timeline

Substitute Teacher

Pinellas County Schools
04.2023 - Current

Supervisor

Franks Pizza
08.2018 - 08.2021

Volunteer

Albanian Heritage Foundation of Tampa Bay
06.2014 - 01.2024

Restaurant Waitress

Franks Pizza
06.2014 - 08.2018

School Psychologist

Middle School “Abdyl Bajraktari”
09.2008 - 12.2013

Master of Science - Clinical Mental Health Counseling

Keiser University

Master of Science - School Psychology

European University of Tirana

Bachelor of Science - Psychology

University "Luig Gurakuqi"

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