Sentoria Coleman
Lithia Springs,GA
Summary
A people-focused manager who is high in both organizational skills and emotional intelligence. Capable of guiding teams through complicated projects while also focusing on individual employees’ growth. I am driven by exceeding expectations and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shift Manager
Integrity Staffing
Newnan, GA
09.2022 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Directed and led employees and team members on effective operations, methods and procedures.
Customer Success Manager/ Mortgage Loan Officer
Ambition Funding Group
Atlanta, GA
09.2021 - 10.2023
- Establish, develop and maintain client relationships.
- Collect and analyze clients’ financial information to assess eligibility for home loan.
- Demonstrate the highest level of professionalism and customer service towards all clients.
- Manage training and development for all Mortgage loan officers on the team.
- Develop training materials and curriculum based on performance and compliance.
- Met with applicants to obtain information for loan applications and answer questions about processes.
Priority/Private Wealth Banker
Regions Bank
Pensacola, FL
06.2013 - 09.2021
- Setting and achieving performance goals
- Responsible for working with a team to create an engaging and positive environment.
- Identified financial needs of customers and presented appropriate product and service options.
- Participated in training and mentoring of new associates, assisting with onboarding.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
Education
High School Diploma -
Pensacola State College
Skills
- Effective communicator
- Strong work ethic
- Adaptable
- Competitive
- Independent and driven
- Good Organizational skills
- Financial analysis
- Certified Mortgage Loan Originator
- Marketing expertise
- Client account management
- Customer service-focused
References
References are available upon request.
Timeline
Shift Manager
Integrity Staffing
09.2022 - Current
Customer Success Manager/ Mortgage Loan Officer
Ambition Funding Group
09.2021 - 10.2023
Priority/Private Wealth Banker
Regions Bank
06.2013 - 09.2021
High School Diploma -
Pensacola State College
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