Developed a rapport with the community, integrating our business into a hotspot for many Coatesville residents.
Integrated and enhanced a POS system to replace old school cash registers. Developed the systems to access and scan for prices and stocks of the majority of inventory in store.
Was vital in running the store while profits were either low or in the red, helping sustain the business by handling customer service, stocking, and general logistics on my own.
Spoke and acted on behalf of owners whose native tongue is Korean, to staff and salespersons whose native tongue is English.
Handled the majority of tasks requiring English, including the handling of bills and services such as electricity and internet.
Education
Bachelor of Arts - Liberal Arts - English
Pennsylvania State University
University Park, PA
04-2025
Bachelor of Arts - Environmental Science
Easter University
St. Davids
Associate of Arts - Business Administration
Montgomery County Community College
Blue Bell, PA
Skills
Can balance the budget to maintain a positive revenue
Able to handle customers depending on what they want or need, even if the situation with customer service escalates
Able to communicate with Korean speakers and English speakers fluently, translating for either side
Can figure out how to stock and place merchandise quickly
Can understand what type of merchandise is popular or necessary for customers
Proficient in raising morale for staff members so they don't feel uncomfortable at the workplace
Volunteer Activity
Volunteered at the Mid-State Literacy Council for approximately 120 hours.
Taught two semesters' worth of Advanced Writing in English
Taught a summer course for Business English.
Languages Spoken
English
Native/ Bilingual
Korean
Native/ Bilingual
Japanese
Professional
Affiliations
Participated in several bowling leagues
Constantly engage in language practice by communicating with Korean and Japanese people online