Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
SoftwareEngineer
Sep Vakili

Sep Vakili

Los Angeles,CA

Summary

Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.

Overview

9
9
years of professional experience
8
8

Certifications

Work History

Program Assistant

Los Angeles Harbor College
08.2018 - Current
  • Processing and documenting various forms regarding student enrollments.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.

Customer Service Specialist

U.S. Polo ASSN.
08.2016 - 08.2017
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.

Customer Service Specialist

Office Depot
04.2016 - 08.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

Bachelor of Science - Computer Information Systems

Arizona State University
Tempe, AZ
08-2026

Associate of Science - Business Administration, Economics, Mathematics

Los Anegles Harbor College
Wilmington, CA
12-2022

Skills

  • Microsoft Access
  • Microsoft SQL Server
  • Confluence
  • Excel
  • Tableau
  • Data entry
  • Documentation and reporting
  • Student records management
  • Work Planning and Prioritization
  • Multitasking and organization

Certification

Datacom Automation Job Simulation on Forage - April 2025

  • Completed a simulation focused on advising a hypothetical client, ABC Staffing, on how to automate their timesheet-to-invoice process as an Automation Developer
  • Identified the right process automation to meet client's needs
  • Designed a process flow for a key persona in the process automation design

PwC US Cyber Security ConsultingJob Simulation on Forage - April 2025

  • Completed a job simulation focused on a cybersecurity risk assessment for PwC
  • Determined if controls were missing from a process and identified risks associated with those gaps
  • Completed a Test of Design and Operating Effectiveness documentation
  • Created a one-slide summary to present findings

Deloitte Australia Data Analytics Job Simulation on Forage - May 2025

  • Completed a Deloitte job simulation involving data analysis and forensic technology
  • Created a data dashboard using Tableau
  • Used Excel to classify data and draw business conclusions

Lloyds Banking Group Data Science Job Simulation on Forage - May 2025

  • Completed a job simulation involving customer churn prediction for the Data Science & Analytics team at Lloyds Banking Group
  • Developed and implemented a predictive model using random forest and other machine learning algorithms, achieving an ROC-AUC score of 0.82
  • Conducted advanced data preprocessing, including handling missing values, encoding categorical variables, and feature scaling, utilising Python libraries such as pandas, scikit-learn, and matplotlib
  • Performed comprehensive model evaluation and tuning, optimising hyperparameters with GridSearchCV, and applied feature importance analysis to derive actionable business insights

LANGUAGES

English and Persian (Farsi)

Timeline

Program Assistant

Los Angeles Harbor College
08.2018 - Current

Customer Service Specialist

U.S. Polo ASSN.
08.2016 - 08.2017

Customer Service Specialist

Office Depot
04.2016 - 08.2016

Bachelor of Science - Computer Information Systems

Arizona State University

Associate of Science - Business Administration, Economics, Mathematics

Los Anegles Harbor College