Sephora Toko
Aurora,CO
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
11
11
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Certified Nurse Assistant
KARE
Denver
01.2019 - Current
- Transferred patients between beds, wheelchairs and other locations
- Monitored patient conditions and reported problems to nursing staff
- Recorded patient heart rate, pulse and blood pressure
- Built friendly rapport with patients and delivered personalized care
- Changed bed linen regularly to help prevent skin irritation
- Performed light housekeeping tasks and ran errands
- Reported unusual behavior for improved care continuity
- Used initiative to respond quickly in emergency situations
- Worked alongside registered nursing staff and followed care plans
- Documented care actions, vitals and orders in company software
- Promoted independence while assisting with personal hygiene needs
- Supported needs of 24+ residents under long-term care.
Educator
WIC Nutrition TRI-COUNTY HEALTH DEP
Aurora
01.2018 - 12.2019
- Provided resources for referral services when needed to help clients access additional supports such as mental health counselors or social workers.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Streamlined administrative processes by maintaining accurate records in accordance with federal and state regulations.
- Ensured compliance with all regulatory requirements for food safety standards during food demonstrations and meal preparation activities.
- Increased program efficiency with diligent monitoring of client progress, timely follow-ups, and adjustments to individual nutrition plans.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Facilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist.
- Provided in-depth information on nutritional care to maximize health.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Partnered with interdisciplinary care team to address resident nutrition programs.
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
- Conducted monthly audits of client files to verify accuracy in documentation and adherence to program policies, contributing to more organized operation overall.
- Contributed to positive work environment through effective teamwork, communication, and collaboration with colleagues.
Personal Banker
Wells Fargo
Denver
02.2017 - 12.2017
- Building, expanding, and retaining existing client relationships while providing exceptional client experience
- Assisting customers with their various banking or financial needs, including opening checking and savings accounts.
- Explained account terms and conditions to customers.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Supported managers in implementing operational improvements that increased efficiency across branch network.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted in development of marketing strategies to increase awareness of bank products and services within local community.
Customer Service Representative/Account Manager
SANTANDER CONSUMER U.S.A
Denver
08.2013 - 02.2017
- Educated customers on terms of their contract and account delinquency status on their auto loan
- Recommended and implemented plan of action to customers to bring their accounts back to current status
- Reviewed and monitored direct collection activity, repossessions, hardship programs.
- Managed portfolio of anywhere from 50 to 100 accounts per month, education, recommendations, gap insurance, warranty understanding, and met weekly, monthly, and quarterly goals.
Education
Bachelor's - Health Care Administration
Colorado Christian University
Lakewood, CO03.2019
Master of Arts - Finance
Colorado State Global University
Denver, CO 03.2021 - 03.2023
No Degree - Scrum Master
Scrum Allienece
Denver, CO 02.2024 - 02.2024
Skills
- Supervising experience
- Software trouble shooting
- Portfolio management
- Scrum master certification
- Coaching and Mentoring
- Relationship Building
- Project tracking
- Project Management
- Performance monitoring
- Documentation And Reporting
- Team Leadership
- Excellent Communication
- Data Entry
- Patient Safety Management
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA
- CPR Certification
- Certified ScrumMaster (CSM)
- AED Certification
- BLS Certification
Languages
French
Native or Bilingual
Timeline
No Degree - Scrum Master
Scrum Allienece
02.2024 - 02.2024
Master of Arts - Finance
Colorado State Global University
03.2021 - 03.2023
Certified Nurse Assistant
KARE
01.2019 - Current
Educator
WIC Nutrition TRI-COUNTY HEALTH DEP
01.2018 - 12.2019
Personal Banker
Wells Fargo
02.2017 - 12.2017
Customer Service Representative/Account Manager
SANTANDER CONSUMER U.S.A
08.2013 - 02.2017
Bachelor's - Health Care Administration
Colorado Christian University