Sepreanna Nithan
Honolulu,HI
Summary
Proven track record in enhancing customer service ratings by offering exceptional service and professionalism, notably at Longs Drugs. Skilled in cash handling and customer relations, adept at fostering positive relationships and efficiently solving complex problems. Demonstrated adaptability and teamwork, significantly improving service efficiency and accuracy.
Overview
5
5
years of professional experience
Work History
Cashier
Seoul Mix 2.0
02.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
ABC Stores
05.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Crew Member
McDonald's Restaurant
01.2022 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Customer Service
Longs Drugs
09.2019 - 12.2021
- Increased customer service ratings significantly through personable service.
- Provided excellent customer service, addressing client concerns and requests promptly.
- Provided sales and customer service assistance to walk-in traffic
Education
High School Diploma - Business Administration
Kosrae High School
Federated States Of Micronesia05.2017
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Order Taking
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Payment Processing
- Refunds and exchanges
- Complex Problem-Solving
- POS system operations
- Cash Drawer Balancing
- Payment Collection
- Team Collaboration
- Relationship Building
- Adaptability and Flexibility
Timeline
Cashier
Seoul Mix 2.0
02.2024 - 06.2024
Sales Associate
ABC Stores
05.2022 - 12.2023
Crew Member
McDonald's Restaurant
01.2022 - 04.2022
Customer Service
Longs Drugs
09.2019 - 12.2021
High School Diploma - Business Administration
Kosrae High School