September Bailey
Kodak,TN
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Retail Manager
Ole Smoky Moonshine Distillery
Pigeon Forge, Tennessee
09.2022 - 10.2025
- Managed daily retail operations and ensured smooth customer experiences.
- Trained staff on product knowledge and customer service techniques.
- Oversaw inventory management and maintained stock levels efficiently.
- Implemented visual merchandising strategies to enhance product displays.
- Developed promotional campaigns to increase store traffic and sales.
- Resolved customer inquiries and complaints with effective communication skills.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Supported retail associates to drive quality performance and experiences for guests.
Education
Northview Academy
Kodak, TNSkills
- Inventory management
- Visual merchandising
- Cash handling
- Customer service training
- Time management
- Effective communication
- Problem solving
- Conflict resolution
- Store growth planning
- Store operations management
- Staff supervision
- Hospitality and accommodation
- Staff management
- Organizational skills
- Task prioritization
Certification
- CPR Certified
- Attended multiple ABC classes
Timeline
Retail Manager
Ole Smoky Moonshine Distillery
09.2022 - 10.2025
Northview Academy