September Stockstill
Harahan,LA
Summary
Seeking a full-time position offering professional challenges utilizing my strong communication, time management, client development and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Airbnb Host
Self-employeed
11.2010 - Current
- Maintaining Super Host status for each of the last twelve years.
- Resolve problems promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
- Ensure a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Improved overall guest experience with thoughtful touches.
- Manage last minute requests to address guest needs, earning top guest reviews and repeat business.
- Maintain a minimum occupancy rate of 80% through effective marketing strategies on multiple online platforms.
- Automated pricing and communication processes for guests including prompt responses to various inquiries facilitating a 9% increase in revenue per night across the portfolio.
Spa Owner and Manager
Body Bistro Spa
11.2007 - Current
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Created and designed the website for appointment scheduling, payments and providing a services menu.
- Managed payroll, inventory and daily operations, creating a smooth workflow and efficient scheduling of up to 8 employees.
- Resolved client concerns promptly and professionally, ensuring their satisfaction with the spa experience and preserving a positive reputation within the industry.
- Effectively downsizing the business to a smaller entity adapting to business needs.
Real Estate Developer
SEPS Properties LLC / Self-Employed
07.2004 - Current
- Secured adequate funding with lenders and investors building long term relationships in the process.
- Successful project execution by working closely with local government to obtain necessary permits.
- Close collaboration with leasing agents and advertising platforms to market vacant spaces.
- Implemented and utilized property management systems improving tenant satisfaction and retention.
- Increased property value by identifying and executing strategic renovations. Exceeding the average profit margin of 15% by at least 5%.
- Built additional units on mixed use zoned property to increasing overall revenues by over 30%.
- Successfully negotiated mutually beneficial and long-term occupancy agreements.
- Design software utilization in various construction projects.
Massage Therapist
Restorative Massage Therapy LLC / Self-Employed
08.1996 - Current
- Provide safe, effective, and appropriate massage therapy techniques during customer appointments.
- Develop and maintain positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Executed annual continuing education requirements
Education
Associate of Applied Science - Architectural Drafting Technology
Delgado Community College
New Orleans, LA06.2026
Certificate - Massage Therapy
Blue Cliff School of Massage Therapy
Metairie, LA08.1996
Skills
- Building & Leveraging Relationships
- Effective Problem Solving
- Multitasking Abilities
- Reliable
- Analytical
- Adaptable and Flexible
- Effective Under Pressure/Deadlines
- Self Motivated
Timeline
Airbnb Host
Self-employeed
11.2010 - Current
Spa Owner and Manager
Body Bistro Spa
11.2007 - Current
Real Estate Developer
SEPS Properties LLC / Self-Employed
07.2004 - Current
Massage Therapist
Restorative Massage Therapy LLC / Self-Employed
08.1996 - Current
Associate of Applied Science - Architectural Drafting Technology
Delgado Community College
Certificate - Massage Therapy
Blue Cliff School of Massage Therapy
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