Tyree Pearson
Schaumburg,IL
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
3
3
years of professional experience
Work History
Postal Carrier
USPS
11.2024 - Current
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
Licensed Insurance Agent
OneDigital
08.2024 - 12.2024
- Calculated quotes and educated potential clients on insurance options.
- Field live, warm, pre-screened inbound calls and effectively sell health insurance plans and products.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Call Center Representative
AmpliFI Loyalty Solutions
04.2023 - 04.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
BDC Agent
Advantage Acura of Naperville
10.2021 - 12.2022
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained accurate records in the CRM system, documenting interactions, and tracking leads through the sales funnel.
- Monitored online reputation management platforms, responding to reviews diplomatically to maintain a positive brand image.
Education
Associate of Arts - Criminology
College of DuPage
Glen Ellyn, IL05-2024
High School Diploma -
Oak Lawn High School
Oak Lawn, IL05-2018
Skills
- Communication skills
- Organizational skills
- Time management
- Conflict resolution
- Phone etiquette
- Reliability and punctuality
- Active listening
- Critical thinking
Timeline
Postal Carrier
USPS
11.2024 - Current
Licensed Insurance Agent
OneDigital
08.2024 - 12.2024
Call Center Representative
AmpliFI Loyalty Solutions
04.2023 - 04.2024
BDC Agent
Advantage Acura of Naperville
10.2021 - 12.2022
Associate of Arts - Criminology
College of DuPage
High School Diploma -
Oak Lawn High School
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