Tamika Sinclair
Lumberton,USA
Summary
Customer service professional with extensive USPS experience, specializing in delivery operations and client relations. Demonstrated expertise in cash handling and communication, leading to improved customer satisfaction. Skilled in logistics management and operational efficiency, ensuring seamless client experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Postal Carrier
USPS
Lumberton, NC
07.2025 - 12.2025
- Delivered mail and packages along assigned route while collecting outgoing mail.
- Sorted and organized all classes of mail in delivery sequence before and during route.
- Loaded mail into delivery vehicle, maintained vehicle, and accounted for accountable mail.
- Answered customer inquiries, provided postal information, and delivered necessary forms.
- Maintained logs for delivery rates, tracked vehicle maintenance, and handled signatures for registered mail.
- Sold stamps, processed money orders, and executed additional administrative tasks as assigned.
Customer Service Representative
Tyme Global Technologies
08.2024 - 02.2025
- Scope: Data breach response for customers in the healthcare industry
- Role: Handle inbound calls from customers inquiring about breach notifications
- Responsibilities: Explain breach impact, offer credit monitoring services (24 months complimentary).
Customer Service Associate
Walgreens
Elizabethtown, NC
01.2023 - 05.2023
- Addressed customer inquiries and resolved complaints, ensuring a high level of customer satisfaction and streamlined order processing.
- Managed point-of-sale transactions with efficiency, maintaining accuracy in financial exchanges.
SAS Reset Merchandising
Sas retail services/advantage solutions
Virginia
06.2022 - 09.2022
- Executed strategic merchandising resets to align with store layouts and product placement guidelines, ensuring a coherent and accessible customer experience.
- Provided product sampling services at wholesale club events, enhancing customer engagement and promoting brand awareness during peak weekend hours.
PCA Personal Care Assistant
We Care For You
Lumberton, NC
03.2022 - 04.2022
- Maintained a clean and safe living environment for clients through regular housekeeping tasks.
- Provided compassionate care, including assistance with grooming, dressing, and personal hygiene to ensure client comfort and well-being.
- Coordinated client schedules and transportation to medical appointments, ensuring timely and organized care management.
Cashier
Dollar Tree
Fairmont, NC
11.2021 - 01.2022
- Accurately processed various forms of payment transactions, ensuring precision in cash handling and financial exchanges.
- Provided customer assistance and responded to inquiries, delivering a high standard of service and support.
Customer Service Associate
Walgreens
Fairmont, NC
07.2020 - 02.2021
- Addressed customer inquiries and resolved complaints, ensuring a high level of customer satisfaction and retention.
- Communicated product information effectively, aiding customers in making informed purchasing decisions.
- Utilized strong communication and problem-solving skills, alongside computer proficiency, to efficiently process orders and support daily operations.
Maintenance and Utilities
Breezy Point Surf Club
Breezy Point, NY
05.2019 - 09.2019
- Conducted routine maintenance on equipment, ensuring operational safety and efficiency, and managed service request prioritization to maintain facility standards.
- Performed regular inspections and maintenance of grounds and facilities, focusing on cleanliness and upkeep, including the safe operation of landscaping equipment.
- Delivered consistent customer service in response to inquiries and issues, upheld sanitation standards in public spaces, and adhered to environmental guidelines for recycling and waste management.
Home Health Aide
Amazing Home Care
New York, NY
01.2018 - 08.2018
- Provided comprehensive patient care, including personal hygiene maintenance, medication administration, and health monitoring to ensure a comfortable and supportive home environment.
- Managed household duties, prepared nutritious meals, and coordinated logistics for appointments and errands, maintaining an organized daily schedule.
Home Health Aide
Hamaspik Care
Brooklyn, NY
05.2015 - 01.2016
- Provided essential daily living assistance such as feeding, grooming, and dressing to enhance the quality of life for individuals in need.
- Conducted personal hygiene and bedside care tasks, ensuring the maintenance of health and wellbeing through attentive need assessment.
Education
High School Diploma -
Long Island City High School
Long Island City, NYSkills
- Customer service and support
- Warehouse operations
- Delivery driving
- Google Docs proficiency
- Maintenance and repairs
- Planogram development
- Microsoft Excel expertise
- Cash handling
- Retail sales techniques
- Microsoft Office applications
- Restaurant operations
- Stock management
- Food preparation skills
- Inventory control systems
- Typing proficiency
- Home care assistance
- Merchandising strategies
- Computer literacy
- Communication skills
Certification
Certified Home Health Aide
Timeline
Postal Carrier
USPS
07.2025 - 12.2025
Customer Service Representative
Tyme Global Technologies
08.2024 - 02.2025
Customer Service Associate
Walgreens
01.2023 - 05.2023
SAS Reset Merchandising
Sas retail services/advantage solutions
06.2022 - 09.2022
PCA Personal Care Assistant
We Care For You
03.2022 - 04.2022
Cashier
Dollar Tree
11.2021 - 01.2022
Customer Service Associate
Walgreens
07.2020 - 02.2021
Maintenance and Utilities
Breezy Point Surf Club
05.2019 - 09.2019
Home Health Aide
Amazing Home Care
01.2018 - 08.2018
Home Health Aide
Hamaspik Care
05.2015 - 01.2016
High School Diploma -
Long Island City High School