Sequoia Frazier
Summary
Seeking a challenging position in an organization where i can learn new skills, expand my knowledge and/ or leverage my training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Camellia Health And Rehab
08.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Certified Nursing Assistant
Assist Healthcare Staffing
11.2021 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Delivery Driver
Doordash
05.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Certified Nursing Assistant
Madison Health & Rehabilitation
09.2020 - 10.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
PruittHealth Crestwood, Valdosta Ga
05.2018 - 09.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Customer Service Representative
Convergys
03.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Caregiver
Southern Living For Seniors
10.2016 - 03.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Cashier
Taco Bell
05.2015 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - CNA
Coastal Pines Technical College
Jesup, GA06.2015
High School Diploma -
Wayne County High School
Jesup, GA05.2014
Skills
- Mobility Assistance
- Transporting Patients
- Quality Assurance
- Observing Responses
- Patient Lifting
- Documenting Behaviors
- Patient Care
- Customer Assistance
- Cash Handling
- Order Verification
- Cleaning and Sanitizing
- Data Entry
- Product Knowledge
- Follow-Up Skills
- Paperwork Processing
- Call Center Experience
- Customer Relations
- Problem-Solving Abilities
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
Timeline
Certified Nursing Assistant
Camellia Health And Rehab
08.2023 - Current
Certified Nursing Assistant
Assist Healthcare Staffing
11.2021 - Current
Certified Nursing Assistant
Madison Health & Rehabilitation
09.2020 - 10.2021
Delivery Driver
Doordash
05.2020 - Current
Certified Nursing Assistant
PruittHealth Crestwood, Valdosta Ga
05.2018 - 09.2020
Customer Service Representative
Convergys
03.2017 - 05.2018
Caregiver
Southern Living For Seniors
10.2016 - 03.2017
Cashier
Taco Bell
05.2015 - 10.2016
No Degree - CNA
Coastal Pines Technical College
High School Diploma -
Wayne County High School