Sequoia Hayes
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant (Hybrid Position)
Cook Group Enterprise
Tampa, FL
01.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
Community Advocate/ Volunteer
The Children's Hospital of Denver
Denver, United States
01.2011 - Current
- Supported tech staff in completing admissions and various administrative tasks, such as answering phones, operating copy/fax machines, filing, responding to e-mails, and managing schedules
- Completed client intakes and shadowed clinical interviews
- Educated patients of available resources through the organization and other organizations
- Communicated with patients and parents regarding various medical conditions and assisted them in making medical decisions.
Sales Representatives ( Remote Position)
Comcast
Denver, CO
11.2022 - 12.2023
- Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget.
- Coordinated with stakeholders to ensure timely delivery of tasks.
- Developed project status reports by collecting, analyzing, and summarizing information from various sources.
- Maintained accurate records of expenses associated with each individual project.
- Generated invoices based on agreed upon terms between clients and vendors and company representatives.
- Facilitated communication between team members regarding project tasks and deadlines.
- Used well-developed skill set to improve relationships with others.
- Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
- Communicated with key stakeholders to determine project requirements and objectives.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Customer Service Representative (Remote Position)
Santander
Tampa, United States
10.2020 - 08.2022
- Adhered to company policies and procedures, code of ethics and all Federal, State and local laws
- Assisted customers with inquiries and/or problem resolution in a professional and composed manner and escalated to appropriate party
- Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and serve customers
- Created a connection and developed rapport with customers to provide outstanding, personalized service
- Ensured customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs
- Ensured the delivery of customers responses in a timely and accurate manner
- Followed established policies, procedures and guidelines to protect both the customers and the company
- Maintained abreast and informed of changes in the company's products, services and procedures
- Promoted professional and customer friendly delivery of service to internal and external customers.
Private Care Aide
Priss Dgavdia Care
01.2018 - 09.2020
- Helped clients handle all personal needs, from simple cleaning and daily exercises to bathing and personal grooming
- Assisted patients with bladder and bowel needs by helping to the restroom
- Prepared food and helped patients eat to support healthy nutrition
- Kept detailed records of patient care, care progress, medication administration and changes in health or other conditions
- Changed bed linens, made beds and laundered soiled linens to keep patients' bed clean
- Traveled with Priss Dgavdia Care to take notes and dictation at meetings.
Psychiatric Aide
Mission San Miguel Nursing and Rehabilitation Center
01.2015 - 01.2017
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities
- Recorded and closely monitored patient behaviors and progress to effectively identify changed needing attention
- Emotionally supported patients, monitoring changes in behaviors for potentially dangerous changes
- Supported and encouraged psychiatric patients to promote health and awareness.
Hospice Aide
Dignity Hospice of Colorado
01.2013 - 01.2015
- Moved patients carefully into different to promote better body alignment and ensure comfort
- Helped patients maintain dignity during difficult times
- Emotionally supported grieving families by offering a listening ear, compassion and kindness
- Measured vital signs, recorded all data gathered and provided treatment assistance to nurses
- Documented information in the patient charts and communicated status updates to interdisciplinary care team
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Resident Care Associate
Brookdale Senior Living Inc
01.2011 - 01.2013
- Assisted residents with activities of daily living, such as showering, dressing, and incontinent care
- Provided direct, confidential medical care to residents following an individual service plan, including residents with dementia and chronic illnesses
- Delivered emotional and physical support to residents and their families
- Assisted nurses in creating residents' plans of care
- Performed basic health care tasks, such as taking blood pressure, catheter care, assessing height and weight, and monitoring respiration rates.
Education
Training - Training | ALF Sales | Marketing | Consulting
ALF State of Florida
Tampa, United States05-2024
High School Diploma -
Emily Griffith School of Opportunity
Denver, CO01.2010
Skills
- Report Writing
- Research
- Mail handling
- Bookkeeping
- Quality Assurance
- Information Security
- Scheduling
- Business Development
- Sales Development
- Order Processing
- Client Account Management
- Payment Processing
- Fraud Detection
- Fitting room maintenance
- Data Collection
- Account updating
- Complaint resolution
- Inbound and Outbound Calling
- Conflict Resolution
- Microsoft Outlook
Timeline
Administrative Assistant (Hybrid Position)
Cook Group Enterprise
01.2024 - Current
Sales Representatives ( Remote Position)
Comcast
11.2022 - 12.2023
Customer Service Representative (Remote Position)
Santander
10.2020 - 08.2022
Private Care Aide
Priss Dgavdia Care
01.2018 - 09.2020
Psychiatric Aide
Mission San Miguel Nursing and Rehabilitation Center
01.2015 - 01.2017
Hospice Aide
Dignity Hospice of Colorado
01.2013 - 01.2015
Community Advocate/ Volunteer
The Children's Hospital of Denver
01.2011 - Current
Resident Care Associate
Brookdale Senior Living Inc
01.2011 - 01.2013
Training - Training | ALF Sales | Marketing | Consulting
ALF State of Florida
High School Diploma -
Emily Griffith School of Opportunity