Sequoia Hayes
Georgetown,KY
Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
Georgetown Community Hospital Infectious Disease
Georgetown, KY
05.2024 - Current
- Scheduled appointments for patients via phone and in person
- Explained treatment procedures and physicians' instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Scheduled appointments for patients via phone and in person.
- Administered injections per physician orders while adhering to all safety guidelines.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
Patient Care Technician III
Fresenius Medical Care
Georgetown, KY
08.2017 - 05.2024
- Catheter Care
- Administered prescribed medications under the supervision of a Registered Nurse.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Assisted in training technicians, medical students or other staff members.
Customer Services Representative
ALLSTATE, XEROX
Lexington, KY
12.2014 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Medical Assistant / Direct Care
Allegheny Valley School
Philadelphia, PA
01.2011 - 12.2014
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Private Duty
Caregiver
Philadelphia, PA
12.2009 - 01.2011
- Assisted with activities of daily living such as bathing, dressing, meal preparation, feeding and ambulation.
- Instructed patients and their families on disease process, medications, treatments and self-care techniques.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Interviewer
Inteviewer, ICR
Sharon Hill, PA
01.2010 - 05.2010
- Conducted phone surveys with customers
- Input data in computer system
- Promoted different products and information to customers
- Conducted initial phone screenings to determine if applicants met job requirements.
- Developed interview questions based on the position and company culture.
- Greeted candidates upon arrival and provided an overview of the interview process.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Recorded detailed notes of each interview to inform hiring decisions.
- Worked closely with Human Resources department on onboarding new employees into the organization.
- Responded promptly and professionally to inquiries from potential candidates via email or telephone.
- Created a positive experience for job seekers by providing a friendly atmosphere throughout the interviewing process.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Assisted individuals in filling out applications or questionnaires.
Education
Certification in Medical Assistant - Medical Assisting
Prism Career Institute
Philadelphia, PA03-2011
High School Diploma -
Carson Valley School
Flourtown, PA06-2008
Skills
- CPR
- Patient Care
- Phlebotomy Knowledge
- HIPPA Compliance
- Preceptor
- Sharp Critical Thinker
- Efficient and Reliable Team Player
- Patient Focused Care
- Medical Terminology Understanding
- Patient Advocate
- Patient Observation
- Patient Education
- Vital Signs Monitoring
- Specimen Collection
- Infection Control Standards
- Clinical Training
Licensure/ Certification
- CCHT In Dialysis
- Medical Assistant
- Expert Cannulator In Dialysis
- Water Room Expert In Dialysis
Timeline
Certified Medical Assistant
Georgetown Community Hospital Infectious Disease
05.2024 - Current
Patient Care Technician III
Fresenius Medical Care
08.2017 - 05.2024
Customer Services Representative
ALLSTATE, XEROX
12.2014 - 05.2017
Medical Assistant / Direct Care
Allegheny Valley School
01.2011 - 12.2014
Interviewer
Inteviewer, ICR
01.2010 - 05.2010
Private Duty
Caregiver
12.2009 - 01.2011
Certification in Medical Assistant - Medical Assisting
Prism Career Institute
High School Diploma -
Carson Valley School