Sequoia Holmes
Arlington,VA
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 12 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Advance abilities in Epic, Cerner, E-Clinical Work, Allscripts, and Experity.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Medical Faculty Associates
Washington, DC
08.2022 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs throughout clinical days and surgery days.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with a timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments and surgeries.
- Assisted in training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Conducted insurance verification and pre-authorization and managed patient charts.
- Used Epic to schedule appointments for doctor visits and procedures.
Senior Financial Services Representative
Roper St. Francis Hospital
Charleston, SC
04.2018 - 07.2022
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
Pharmacy Technician
Walgreens
Goose Creek, SC
10.2019 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Patient Access Representative
Grand Strand Medical Center HCA
North Myrtle Beach, SC
09.2017 - 04.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Care Representative
Strand Urgent Care
Myrtle Beach, SC
04.2016 - 04.2017
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Handled prescription refill requests.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Services Representative
Doctors Care Urgent Care
Conway, SC
12.2011 - 04.2017
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Bachelor of Science - Human Resources Development
Post University
Waterbury, CT12.2026
Associate of Applied Science - Healthcare Occupational Technology & Business
Horry-Georgetown Technical College
Conway, SC05.2012
High School Diploma -
Conway High School
Conway, SC06.2007
Skills
- Customer Service
- Data Entry
- Computer Skills
- Strong Problem Solver
- Healthcare compliance
- Organizational Development
- Patient Safety
- Staff Training and Development
Timeline
Administrative Assistant
Medical Faculty Associates
08.2022 - Current
Pharmacy Technician
Walgreens
10.2019 - 07.2021
Senior Financial Services Representative
Roper St. Francis Hospital
04.2018 - 07.2022
Patient Access Representative
Grand Strand Medical Center HCA
09.2017 - 04.2019
Patient Care Representative
Strand Urgent Care
04.2016 - 04.2017
Patient Services Representative
Doctors Care Urgent Care
12.2011 - 04.2017
Bachelor of Science - Human Resources Development
Post University
Associate of Applied Science - Healthcare Occupational Technology & Business
Horry-Georgetown Technical College
High School Diploma -
Conway High School