Sequoia McIntosh
MILWAUKEE
Summary
Dynamic operations leader with extensive experience in strategic planning, employee relations, and HR policies. Proven ability to streamline processes, reduce waste, and enhance team performance, driving impactful outcomes in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Elior North America
Milwaukee, WI
01.2022 - Current
- Streamlined operational processes to enhance efficiency across service locations.
- Led cross-functional teams in implementing strategic initiatives to improve service delivery.
- Oversaw supply chain management, optimizing inventory levels and reducing waste.
- Developed training programs for staff to ensure adherence to safety and quality standards.
- Coordinated recruitment processes, including scheduling interviews and managing candidate communications.
- Maintained employee records and ensured data integrity within HR management systems.
- Assisted in onboarding new hires, providing orientation materials and support.
- Facilitated training sessions to enhance employee skills and compliance with company policies.
- Supported performance evaluation initiatives by gathering feedback and tracking progress reports.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Supervised kitchen operations to ensure compliance with health and safety standards.
- Trained and mentored junior chefs, fostering skill development and teamwork.
- Managed inventory and procurement processes to minimize waste and optimize costs.
- Implemented quality control measures to maintain consistency in food preparation.
- Led special events, coordinating menus and staffing for successful execution.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Streamlined kitchen operations with effective inventory management and cost controls.
- Implemented staff training programs to improve culinary skills, teamwork, and overall productivity.
Director of Culinary Operations
Rogers Health
Oconomowoc, WI
03.2019 - 12.2022
- Led culinary team in developing innovative menu concepts aligned with health and wellness trends.
- Implemented cost-control measures to enhance operational efficiency and reduce food waste.
- Oversaw training programs for kitchen staff, promoting skill development and adherence to safety standards.
- Collaborated with nutritionists to ensure meals met dietary guidelines and client needs.
- Established quality control protocols to maintain high standards of food safety and presentation.
- Analyzed customer feedback to drive menu adjustments, enhancing overall dining experience satisfaction.
- Developed seasonal menus that showcased fresh, local ingredients while adhering to budget constraints.
- Reduced food waste by implementing inventory control measures and optimizing ingredient usage in recipes.
- Conducted regular staff meetings to discuss operational improvements, address challenges, and maintain open lines of communication between team members.
- Organized successful culinary events such as guest chef dinners or themed tasting nights to generate additional revenue streams for the business.
- Oversaw hiring processes for new employees within the culinary department, selecting candidates based on skill level as well as cultural fit within the organization''s values.
- Motivated team of 60 employees to maintain high standards of food preparation and efficiency for 8 hours per shift.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Director of Operations
K12 Management
Milwaukee, WI
01.2017 - 03.2019
- Collaborated with finance teams to manage budgets and forecast operational expenses effectively.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Fostered relationships with vendors to negotiate contracts that align with organizational goals.
- Implemented technology solutions that improved communication and operational workflows across departments.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Help focus on the National School Lunch Program and proper compliances
Human Resources Specialist
Walmart
Franklin, TN
06.2015 - 03.2019
- Developed and implemented employee engagement programs to enhance workplace culture.
- Streamlined onboarding processes, reducing time-to-hire for new employees.
- Conducted training sessions on company policies and compliance regulations.
- Facilitated conflict resolution between employees, promoting a harmonious work environment.
- Analyzed employee feedback data to identify areas for improvement in HR practices.
- Mentored junior HR staff, fostering professional development and team cohesion.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Negotiated with benefits providers, securing advantageous packages for employees.
Education
Associate of Science - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI05-2026
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Sanitation practices
- Kitchen management
- Food safety
Certification
Safe Serve
Business management trainee
Timeline
Director of Operations
Elior North America
01.2022 - Current
Director of Culinary Operations
Rogers Health
03.2019 - 12.2022
Director of Operations
K12 Management
01.2017 - 03.2019
Human Resources Specialist
Walmart
06.2015 - 03.2019
Associate of Science - Business Administration And Management
Milwaukee Area Technical College