Seradieu Marseille
Retail Store Manager
Charlotte,NC
Summary
Highly passionate Store Manager with extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency. A Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager
CVS Pharmacy
11.2019 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings while maintaining proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, store opening and closing procedures, and approved regular employee payroll submissions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring in Pharmacy and Minute Clinic, training and mentoring new staff members, observed each employee's strengths and initiated mentoring program to improve areas of weakness.
Waitron Supervisor
Buca Di Beppo
08.2017 - 01.2020
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Store Manager
GNC - General Nutrition Centres
06.2012 - 08.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- I would rotate merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- I managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Sports Authority
05.2004 - 06.2009
- I trained and guided team members to maintain high productivity and performance metrics.
- I recruited, hired, and trained initial personnel, working to establish vital internal functions and outline scope of positions for company.
- I reduced financial inconsistencies while assessing and verifying billing invoices and expense reports, and I also reduced operational risks while organizing data to forecast performance trends.
Education
Associate Of Applied Arts - Graphic Design
Florida Career College - Miami
Miami, FL 08.2003 - 06.2005
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL 08.1999 - 06.2003
Skills
Maximizing profitability
Order management
Team leadership and coaching
Relationship building and management
Merchandising
Vendor management
Store displays
Sales expertise
Staff training and development
Team Building
Training and mentoring
Customer Relations
Accomplishments
- Increased sales by 200% by coaching department managers on new merchandising standards.
- I was awarded the best sales manager in the company, exceeding sales goals by 600k in a year.
Languages
English
Very Good
French
Good
Timeline
Store Manager
CVS Pharmacy
11.2019 - Current
Waitron Supervisor
Buca Di Beppo
08.2017 - 01.2020
Store Manager
GNC - General Nutrition Centres
06.2012 - 08.2019
Store Manager
Sports Authority
05.2004 - 06.2009
Associate Of Applied Arts - Graphic Design
Florida Career College - Miami
08.2003 - 06.2005
High School Diploma -
Boynton Beach Community High School
08.1999 - 06.2003