Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serafin King

New Braunfels

Summary

Results-driven Project Manager experienced in insurance claims and high-volume operations. Led teams of 30-100 while coordinating workflows and managing peak processing of over 10,000 items nightly, ensuring adherence to deadlines and quality standards. Focused on workflow optimization, compliance, and team development to drive operational accuracy and profitability.

Overview

10
10
years of professional experience

Work History

Process Guide / Training Ambassador /Safety

Amazon
San Marcos
10.2025 - Current
  • Train and mentor new and existing employees on procedures, safety standards, and operational expectations to improve performance.
  • Trained new hires on safety protocols and operational procedures to ensure compliance and team readiness.
  • Supervise daily operations for teams of 30-100 employees, coordinating workflow to meet productivity goals and shipping deadlines.
  • Monitor order flow and outbound shipments in a fast-paced, high-volume environment to support accurate, on-time processing.
  • Track productivity metrics and team performance during peak seasons processing 10,000+ items nightly.
  • Adapt quickly to changing priorities while maintaining company policies, quality standards, and customer service expectations.
  • Streamlined workflows to enhance productivity and reduce delays, contributing to overall operational efficiency.
  • Collaborated with cross-functional teams to enhance service delivery and support project initiatives.
  • Developed detailed documentation of process improvements for effective training and future reference.
  • Contributed to project initiatives by providing necessary support for process improvement efforts.

Insurance Claims Specialist

Boon Chapman
01.2023 - 01.2025
  • Verified coverage, assessed damages, and determined claim eligibility based on policy terms and conditions.
  • Reviewed, processed, and evaluated insurance claims for accuracy, completeness, and compliance with policy guidelines.
  • Maintained accurate claim records in internal systems, ensuring data integrity and facilitating efficient case handling.
  • Resolved discrepancies in claims through detailed investigation and analysis.
  • Resolved claim discrepancies through detailed investigation and analysis, enhancing overall claims processing accuracy.
  • Trained new staff on claims processing protocols and best practices.
  • Reviewed denied claims for errors or omissions, ensuring correct decision notices and improving compliance with policy standards.

Project Administrator

Its911Now
01.2020 - 05.2023
  • Coordinated communication, schedules, and workflows between clients, vendors, and internal teams.
  • Coordinated communication and schedules among clients, vendors, and internal teams to ensure timely project execution.
  • Managed administrative operations for multiple projects, keeping deadlines, documentation, and client expectations on track.
  • Streamlined processes and resolved workflow issues, enhancing overall operational efficiency.
  • Oversaw government project activities to ensure compliance with regulations.
  • Facilitated communications between various departments involved in a particular project activity.
  • Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
  • Reviewed contractor scope, materials, and pricing take-off for competitive bidding to ensure project compliance.

Operations Manager

CVS
06.2018 - 01.2020
  • Managed daily operations to ensure efficient pharmacy workflows and patient service.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Trained and mentored staff on best practices in customer service and operational procedures.
  • Oversaw inventory management and stock replenishment for optimal product availability.
  • Monitored compliance with health regulations and company policies for safety standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Assistant Manager Procurement

Charlotte Russe
01.2017 - 03.2018
  • Supported daily store operations, ensuring efficient opening/closing procedures, accurate cash handling, and timely sales reporting.
  • Assisted Store Manager in achieving sales targets, meeting store goals, and executing promotional strategies.
  • Managed scheduling and labor planning to align staffing with sales forecasts and peak business hours.
  • Managed scheduling and labor planning, aligning staffing with sales forecasts and optimizing coverage during peak business hours.
  • Supported daily store operations, including opening/closing procedures, cash handling, and sales reporting.

Education

Graduated -

New Braunfels Senior High School
New Braunfels, United States

Skills

  • Safety training
  • Safety Audits
  • Compliance
  • Compliance assurance
  • Process Optimization
  • Progress Tracking
  • Schedule management
  • Workflow coordination
  • Team Management
  • Cross-functional collaboration
  • Training

Timeline

Process Guide / Training Ambassador /Safety

Amazon
10.2025 - Current

Insurance Claims Specialist

Boon Chapman
01.2023 - 01.2025

Project Administrator

Its911Now
01.2020 - 05.2023

Operations Manager

CVS
06.2018 - 01.2020

Assistant Manager Procurement

Charlotte Russe
01.2017 - 03.2018

Graduated -

New Braunfels Senior High School

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Serafin King