Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Serah-Ann Geoghagan

Alpharetta,GA

Summary

Military Veteran with 6 years of proven healthcare experience in the United States Army National Guard. Accomplished measurable results while leading teams in dynamic, fast - paced environments in both military and civilian clinics as well the field. Recipient of multiple awards for outstanding performance and professionalism. Managed risk upon multiple lines to protect Costco product, customer relations, and company finances valued over 20 million while meeting the expectations of senior leadership at The Atlanta/Signature Food Group. Possesses extensive knowledge in areas of customer service, bookkeeping, and coordinating with logistics managers.

Overview

13
13
years of professional experience

Work History

Pediatric Medical Assistant

Kids Cove Pediatrics
07.2024 - 04.2025
  • Administered vaccinations, medications, obtained patient vital signs and personal statements for 50 patients daily
  • Assisted 1 doctors and 3 CNPs with exams and procedures
  • Prepared examination rooms with necessary equipment and sanitized them
  • Answered phones to assist in scheduling, medication ordering and management.
  • Coordinated 10- 20 daily referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
  • Improved clinic organization through diligent inventory management of hundreds of vaccinations and supply ordering.

Patient Navigtaor

Green Primary Care
10.2021 - 07.2024
  • Assisted 1-3 providers daily as a medical assistant with a total of 18-60 patients
  • Completed triage, vitals, medication requisitions, and pre-filled any necessary documents for the patient prior to seeing the provider
  • Conducted EKGs, PFTs, Immunizations, medication injections, and CGM placements
  • Ordered labs, imaging, applied diagnosis codes and sent non controlled medications for the office PA for her entire daily schedule
  • Previewed and reviewed all PA notes and sent referrals to specialists daily
  • Assisted in scheduling, answering the phone,basic supply order, and kept track of sample medications
  • Completed Comprehensive Review forms to be sent to various insurance companies online and on paper for hundreds of patients annually
  • Trained medical students on effective patient navigation techniques, ensuring continuity of care across the organization.

Senior Assistant

The Alternative Healthcare Center
08.2018 - 06.2020
  • Managed all patient medical documentation, and education for 30 patients daily
  • Conducted minor medical, and chiropractic related procedures
  • Assisted with scheduling, bookkeeping, and supply order
  • Collected all specimens for company biomedical testing
  • Developed strong working relationships (doctor to patients, doctor to staff and doctor to doctor) with internal departments and external partners, fostering seamless collaboration across teams.

Combat Medical Specialist

Georgia and Louisiana National Guard
11.2011 - 11.2017
  • Conducted personal health assessments and Soldier readiness processing missions for 10,000 service members annually
  • Proficient in Immunizations, Blood Draw, Vision Screening and EKG stations and all appropriate documentation for over 100 patients a day
  • Adapted fluidly through mass medical missions to ensure all patients were treated and discharged in a timely manner
  • Singular medic while at F co 199 for over two years who conducted Combat Lifesaver and Basic Lifesaver training to all personnel biannually
  • Singularly provided medical coverage during training events such as weapon qualifying and battalion physical fitness tests for 360 soldiers
  • Completed annual training in conjunction with the CDC for pandemic and epidemic preparedness

Customer Service Manager

The Signature and Atlanta Food Groups
09.2016 - 09.2017
  • Directed and documented all communication with logistics department through broker and multiple Costco locations nationwide
  • Conducted research on food trends for new products to client
  • Handled all financial records and employee pay through quickbooks
  • Developed strong relationships with key client, ensuring their needs were met consistently and promptly for orders.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Military Science

University of Notre Dame
Notre Dame, IN

Biology/ Nursing

Saint Mary's College
Notre Dame, IN

Skills

  • Complaint resolution and Client relations
  • Microsoft outlook, google, quickbooks, PCC, drchrono,immprint
  • record keeping, inventory management
  • Documentation

Awards

National Defense Service Medal, Army Service Ribbon, State Active Duty Ribbon, Army Achievement Medal, Good Conduct Medal, Army Commendation Medal

Timeline

Pediatric Medical Assistant

Kids Cove Pediatrics
07.2024 - 04.2025

Patient Navigtaor

Green Primary Care
10.2021 - 07.2024

Senior Assistant

The Alternative Healthcare Center
08.2018 - 06.2020

Customer Service Manager

The Signature and Atlanta Food Groups
09.2016 - 09.2017

Combat Medical Specialist

Georgia and Louisiana National Guard
11.2011 - 11.2017

Military Science

University of Notre Dame

Biology/ Nursing

Saint Mary's College
Serah-Ann Geoghagan