Serap Ide Bingham
Broadlands,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience. Solid SQl query writing skills paired with familiarity of visualization tools and techniques.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Table Games Supervisor
MGM National Harbor
Oxon Hill, MD
11.2016 - Current
- Coached employees on procedures, compliance requirements and performance strategies.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Maintained accurate records of all cash transactions involving chips and money exchange.
- Evaluated dealer performance and provided guidance when necessary.
- Resolved guest issues quickly while maintaining high level of customer satisfaction.
- Investigated discrepancies in paperwork or cash handling procedures during audits.
- Assigned duties to dealers based on their experience level and skill set.
- Supervised staff performance including coaching, mentoring and providing feedback as needed.
- Provided support to other departments within the casino when necessary.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
In House Sr. Broker
Loryma
Marmaris, Turkey
04.2003 - 08.2005
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed database systems containing customer contact information.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Maintained schedule of all assignments to meet deadlines.
- Directed customer communication to appropriate department personnel.
- Kept all games in compliance with casino and gaming standards.
Director of Sales and Marketing
Club Armonia
Mugla, Turkey
01.1996 - 03.2003
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Maintained and verified accurate records of pricing, sales and activity reports submitted by account managers.
- Directed staff in effective sales techniques and processes.
- Provided ongoing training and mentorship for sales personnel.
- Conducted market research and reported on competitors.
Education
Bachelor of Science - Economics
Dokuz Eylul University
Izmir,Turkiye09-2011
Skills
- Microsoft Office Suite
- Coordinating Documents
- Training Employees
- Policy Enforcement
- Operations Monitoring
- Transaction Documentation
- Workflow Coordination
- SQL Understanding
- Report Creation
- Software Quality Assurance Knowledge
- Requirements Analysis
- Backlog Management
- Requirements Gathering
- SOP Development
- Defect Tracking
- Data and Operations Analysis
- Project Planning
- Data Validation
- Mastery of QA Methodologies
- KPI Tracking
- Data Mapping
- Workflow Analysis
- BI Tools Expertise
- User Acceptance Testing
- TABLEAU
Certification
- Infotek Solution Inc-QA Manual and Automation Testing
- UVA-Business Analytics
References
References available upon request.
Timeline
Table Games Supervisor
MGM National Harbor
11.2016 - Current
In House Sr. Broker
Loryma
04.2003 - 08.2005
Director of Sales and Marketing
Club Armonia
01.1996 - 03.2003
Bachelor of Science - Economics
Dokuz Eylul University
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