Serbando Delabra
Houston
Summary
High-performing individual with over fifteen years of progressive experience in financial services. Versatile leader with extensive experience in consumer lending and auto finance. Expert knowledge of the full loan cycle, from origination to closing.
Overview
14
14
years of professional experience
Work History
Loan Officer
First Community Credit Union
Houston
05.2022 - Current
- Responsible for originating consumer loans, cross-selling credit union products.
- Actively seek opportunities to maximize loan volume by demonstrating a strong results orientation and superior application quality.
- Meet and exceed ancillary product sales (GAP, credit insurance, vehicle service contracts).
Consumer Lending Sales Manager/Auto Direct
Smart Financial Credit Union
Houston
01.2019 - 05.2022
- Manage all aspects of the lending process from an origination/sales standpoint, which includes supervising a team of loan officers.
- Establish and coordinate with partner dealerships to ensure a smooth vehicle search process and purchase experience for all members.
- Consistently exceed sales targets, achieving 195% of the production goal in 2019, and 173% of the production goal in 2020.
- Collaborate with management to ensure the team’s goals and daily activities align with overall company targets. Present regular reports to management surrounding the team’s progress.
Finance Manager
Group 1 Automotive
Houston
06.2018 - 10.2018
- Selling finance & insurance products to customers.
- Managed the vehicle loan origination and approval process from start to finish.
- Uncovered customer needs with a thorough interview process, ensuring top quality service.
Senior Lending Specialist
Smart Financial Credit Union
Houston
06.2014 - 05.2018
- Originated consumer loans received via remote channels, to include vehicle loans, unsecured loans, and credit cards.
- Consistently a top performer for ancillary product sales (GAP, credit insurance, vehicle service contracts).
- Provided top quality service, resulting in multiple referrals and repeat business.
Personal Banker
JPMorgan Chase Bank
The Woodlands
01.2012 - 05.2014
- Processed customer transactions, opened new accounts, and originated loan applications in accordance with policies, procedures, and regulatory requirements.
- Partnered with mortgage teams and financial advisors to provide clients with a full suite of products.
Education
High School Diploma -
Conroe High School
Conroe, TXSkills
- Customer satisfaction
- Effective communication
- Exceptional multi-tasker
- Cross-selling strategies
- Sales forecasting
- Customer relationship management
Timeline
Loan Officer
First Community Credit Union
05.2022 - Current
Consumer Lending Sales Manager/Auto Direct
Smart Financial Credit Union
01.2019 - 05.2022
Finance Manager
Group 1 Automotive
06.2018 - 10.2018
Senior Lending Specialist
Smart Financial Credit Union
06.2014 - 05.2018
Personal Banker
JPMorgan Chase Bank
01.2012 - 05.2014
High School Diploma -
Conroe High School