Serena Abbo
San Diego,CA
Overview
16
16
years of professional experience
Work History
Human Resources Manager
Coronado Island Marriott Resort & Spa
Coronado, CA
01.2022 - Current
- Conduct audits for Food Handler, RBS, Spa, and LP certifications to ensure compliance with regulatory requirements and standards
- Review payroll audits monthly, ensuring accuracy and compliance with company policies and legal requirements
- Facilitate onboarding and orientation for new hires
- Review and approve disciplinary actions across the hotel, maintaining consistency and fairness in accordance with company policies
- Review and approve all HPP’s across the Hotel to ensure compliance
- Address associate relations issues, providing support, counseling, and resolving concerns to maintain a positive work environment
- Manage recruiting efforts, including sourcing, screening, interviewing, and hiring qualified candidates
- Coordinate compliance training across the hotel, ensuring all associates are trained on relevant policies and regulations
- Contributed to maintaining a safe and supportive work environment by promoting effective transitional duty practices
- Plan and arrange events throughout the year to foster employee engagement and promote a positive workplace culture
- Managed communication through Beekeeper, enhancing internal communication and engagement among associates
- Attended job fairs to promote the hotel as an employer of choice and recruit top talent
- Engage in the Serve 360 initiative, aligning hotel operations with sustainable and community-focused practices
- Recognize and promote associate’s achievement and development utilizing BLT badges to ensure lifting their morale.
Sr. Admin Assistant- Engineering/ Food & Beverage
Coronado Island Marriott Resort & Spa
Coronado, CA
09.2021 - 09.2022
Payroll Specialist- Human Resources
Coronado Island Marriott Resort & Spa
Coronado, CA
09.2021 - 01.2022
Housekeeping Supervisor
JW Marriott Desert Ridge Resort & Spa
Phoenix, AZ
08.2017 - 07.2018
Housekeeping Supervisor
Marriott La Jolla
San Diego, CA
12.2014 - 02.2017
Barista
Hard Rock Hotel
San Diego, CA
01.2014 - 01.2015
Office Coordinator- Housekeeping
The Grand Delmar
San Diego, CA
01.2014 - 01.2015
Housekeeper
Hilton Hotels
San Diego, CA
01.2012 - 02.2014
Housekeeper
Hard Rock Hotel
San Diego, CA
01.2012 - 02.2014
Researcher- Commercials Research
KA Research
Istanbul, Turkey
08.2008 - 05.2011
Payroll Specialist- Human Resources - Taskforce
JW Marriott Desert Springs Resort & Spa
05.2022
Education
Business Management- Some College -
San Diego City College
12.2014
High school Diploma -
Al Masarah High school
08.2007
Skills
- Strategic HR Planning
- Advanced Experience of Marriott Systems: UKGWORKFORCE, BIRCHSTREET, OPERA, TRANSCENDENT, GXP, GUEST VOICE, READSOST, GPOS, HOTSOS, Oracle, M-HUB, MRT and PMS
- Performance Development
- Strategical Thinking
- Analytical and Problem-Solving
Languages
- Aramaic
- Arabic
- English
- Some Spanish
Awards
Lightning Strike Award- 2022
References
Marq Beachy, Director Of Human Resources, (619) 522-3056, Marq.beachy@marriott.com
Timeline
Payroll Specialist- Human Resources - Taskforce
JW Marriott Desert Springs Resort & Spa
05.2022
Human Resources Manager
Coronado Island Marriott Resort & Spa
01.2022 - Current
Sr. Admin Assistant- Engineering/ Food & Beverage
Coronado Island Marriott Resort & Spa
09.2021 - 09.2022
Payroll Specialist- Human Resources
Coronado Island Marriott Resort & Spa
09.2021 - 01.2022
Housekeeping Supervisor
JW Marriott Desert Ridge Resort & Spa
08.2017 - 07.2018
Housekeeping Supervisor
Marriott La Jolla
12.2014 - 02.2017
Barista
Hard Rock Hotel
01.2014 - 01.2015
Office Coordinator- Housekeeping
The Grand Delmar
01.2014 - 01.2015
Housekeeper
Hilton Hotels
01.2012 - 02.2014
Housekeeper
Hard Rock Hotel
01.2012 - 02.2014
Researcher- Commercials Research
KA Research
08.2008 - 05.2011
Business Management- Some College -
San Diego City College
High school Diploma -
Al Masarah High school