Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
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Serena Brooks

Mineral,VA

Summary

Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. I'm detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Registered Medical Assistant

UVA Health
12.2020 - 05.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.

Registered Medical Assistant

CVHS Louisa
09.2018 - 11.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Registered Medical Assistant

UVA Health Plastic Surgery
Charlottesville, VA
12.2017 - 09.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

Associate of Science - Medical Assisting

American National University
Charlottesville, VA
06.2017

Skills

  • Medical Terminology
  • Immunization Administration
  • HIPAA Compliance
  • Laboratory Specimen Collection
  • Clinical Documentation
  • Anatomy and Physiology Knowledge
  • Phlebotomy Techniques
  • Patient Scheduling
  • Minor Surgical Assistance
  • Medication Administration
  • Preventive Healthcare Measures
  • Vital Sign Monitoring
  • Diagnostic Testing Assistance
  • Medical Records Management
  • Wound Care Assistance
  • Privacy and confidentiality
  • Medical Office Procedures
  • Compassionate
  • Medical terminology knowledge
  • Customer Service
  • Sterile technique
  • Professional Bedside Manner
  • Vital signs monitoring
  • Maintaining confidentiality
  • Lab equipment calibration
  • Reliable team player
  • Specimens collection and processing
  • Electronic Medical Records
  • Direct Patient Care
  • Simple dressings
  • Procedure Assistance
  • CPR
  • Trustworthy companion
  • Data Entry
  • OB/GYN procedures
  • Knowledge of EKG rhythm interpretation
  • First Aid
  • Complex Problem-Solving
  • pH testing

Certification

  • RMA - Registered Medical Assistant

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Registered Medical Assistant

UVA Health
12.2020 - 05.2024

Registered Medical Assistant

CVHS Louisa
09.2018 - 11.2020

Registered Medical Assistant

UVA Health Plastic Surgery
12.2017 - 09.2018

Associate of Science - Medical Assisting

American National University

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Serena Brooks