Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Serena Carrizosa

Las Cruces,NM

Summary

Dynamic professional with a proven track record at High Horse Canna Co., enhancing customer satisfaction and leading team training initiatives. Skilled in creating impactful marketing content and streamlining operations for efficiency. Excels in customer service and organizational capabilities, driving results and exceeding expectations.

Overview

6
6
years of professional experience

Work History

Research Associate

MDC Research
08.2018 - 10.2020
  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Crew Member

Golden Star Fast Food
08.2018 - 10.2020
  • Completed orders within established timeframes, meeting customer expectations for prompt service.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Adhered to strict health and safety guidelines, ensuring a sanitary kitchen space for staff and customers alike.
  • Managed opening and closing shift kitchen tasks.
  • Prepared ingredients for menu items.
  • Streamlined order processing by accurately reading tickets and communicating effectively with front-of-house staff.

Lead Budtender/ Patient Specialist

High Horse Canna Co.
Las Cruces, New Mexico
07.2023 - 10.2024
  • Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming promotions
  • Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
  • Participated in community outreach events.
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.

Store Manager

Marathon Petroleum Corp
10.2020 - 07.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Worked flexible hours across night, weekend, and holidays.
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
  • Oversaw staff recruitment and training processes, building a skilled workforce.
  • Boosted employee morale by fostering a supportive work environment.
  • Analyzed sales data to identify trends and adjust stock levels accordingly, maximizing sales opportunities.

Education

High School Diploma -

Las Cruces High School
Las Cruces, NM
05.2019

Skills

  • Strong Work Ethic
  • Customer Service Expertise
  • Staff Training and Development
  • Organizational Capabilities

Languages

Spanish
Professional Working

Certification

  • Food Handlers Certification

Timeline

Lead Budtender/ Patient Specialist

High Horse Canna Co.
07.2023 - 10.2024

Store Manager

Marathon Petroleum Corp
10.2020 - 07.2023

Research Associate

MDC Research
08.2018 - 10.2020

Crew Member

Golden Star Fast Food
08.2018 - 10.2020

High School Diploma -

Las Cruces High School

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Serena Carrizosa