Serena Castro
Yakima,WA
Summary
Confident individual who is self motivated to accomplish any given task in any circumstance regardless of the situation. Attentive with a positive attitude to be able to overcome objections under pressure. Customer service oriented who's main focus is to make sure every client is more than satisfied and well taken care of to increase customer retention. Passionate candidate with a go getter attitude, with the ability to handle multiple projects simultaneously with excellent time management skills. Strong desire to take on new challenges.
Overview
3
3
years of professional experience
Work History
Receptionist
Marysville 911 Driving School
03.2023 - 05.2023
- Greeted incoming customers and students and provided friendly, knowledgeable assistance.
- Scheduled appointment and confirmed appointments accordingly.
- Communicated with customers, and updated customer and student records.
- Handled cash transactions and payment records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding customers and company.
- Provided support to staff by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered telephone with polite tone of voice.
Retail Sales Associate
Kohl's
09.2020 - 02.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored sales floor and merchandise displays, such as restocking or reorganizing products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend products.
- Processed credit card and debit payments, providing accurate charges.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Selah High School
Selah, WA06.2019
Skills
- Microsoft Office Skills
- Ability to multitask
- Phone Handling
- Verbal and Written Communication
- Time Management
- Organization and Efficiency
- Problem Solving/ Objection handling
- Fast learner
- Self driven
- Attention to Detail
Timeline
Receptionist
Marysville 911 Driving School
03.2023 - 05.2023
Retail Sales Associate
Kohl's
09.2020 - 02.2023
High School Diploma -
Selah High School
Similar Profiles
Valeria Amaya MunozValeria Amaya Munoz
Front Desk Receptionist at 911 Driving School of KentFront Desk Receptionist at 911 Driving School of Kent
Richard SmithRichard Smith
Driving Instructor at 911 Driving SchoolDriving Instructor at 911 Driving School
Daniel SchamerhornDaniel Schamerhorn
Driver's Education Instructor at Cypress Driving School/Magnolia Driving SchoolDriver's Education Instructor at Cypress Driving School/Magnolia Driving School
Victor RosasVictor Rosas
Car Sales/Finance at The Brown BoysCar Sales/Finance at The Brown Boys
Llisa DavisLlisa Davis
LPN at KinderhavenLPN at Kinderhaven