CRISTAL GOMEZ VALENCIA
7118 W MONTECITO AVE,AZ
Summary
Dynamic and bilingual receptionist with proven expertise at Clinica La Familia, excelling in customer service and data entry. Demonstrated strong organizational skills and effective multitasking, ensuring a seamless patient experience. Adept at managing appointments and handling insurance inquiries, consistently fostering a positive and professional environment. Able to pick up new tasks quickly and adapt to various responsibilities efficiently. Able to handle and satisfy angry patient in a calm and professional matter.
Overview
3
3
years of professional experience
Work History
Receptionist
Clinica La Familia
7734 N 59TH AVE GLENDALE AZ 85301
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked in patients dealing with Copays
- Help patients with their Insurance needs like doing a Coordination Of Benefits and Primary Physician change.
Education
High School Diploma -
Carl Hayden Highschool
3333 W Roosevelt St, Phoenix, AZ 8500905-2022
Skills
- Organization skills
- Time management
- Customer Interaction Expertise
- Data entry
- Good multitasking
- Fast typer
- Effective Under Pressure
- Bilingual
- Scheduling appointments
- Microsoft Office Skills
- Basic math
- Calendar management
- Document control
- Phone etiquette
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Clinica La Familia
01.2023 - Current
High School Diploma -
Carl Hayden Highschool