CAROLINA SANTANA
Brooklyn,NY
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
14
14
years of professional experience
Work History
Receptionist
Allstate Corp
New York, NY
08.2025 - 12.2025
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate scheduling for appointments and meetings to optimize office workflow.
- Assisted in onboarding new staff by coordinating training sessions and preparing materials.
- Collaborated with management to streamline front desk operations, increasing overall efficiency.
- Managed over 50 customer calls per day.
Store Manager
Yankeekicks / United Kicks
New York, NY
10.2023 - 07.2025
- Led daily store operations to ensure optimal customer service and inventory management.
- Developed staff training programs to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends and implement promotional strategies.
- Streamlined inventory processes, reducing stock discrepancies and improving order accuracy.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased sales by 10%.
Sales and Marketing Manager
DSW
New York, NY
02.2012 - 10.2023
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Plan and prepare work schedules, and assign employees to specific duties.
- Keep records pertaining to purchases, sales, and requisitions.
- Provide staff with assistance in performing difficult or complicated duties.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and drive sales growth.
- Established key performance indicators (KPIs) to measure marketing campaign success and inform future initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Managed over 50 customer calls per day.
- Increased sales by 10%.
Education
B.S. - Accounting
Berkeley College
New York, NY01.2020
Associate of Arts - Business Management
Berkeley College
New York City, NY01.2019
Skills
- Bilingual Spanish speaking - Business Level Speaking, Reading and Writing
- Customer Service
- Time Management
- Microsoft Office Skills
- Organization skills
- Telephone skills
- Data entry
- Customer/Client relations
- Greeting and seating clients
- Schedule management
- Typing speed
- Strategic planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Allstate Corp
08.2025 - 12.2025
Store Manager
Yankeekicks / United Kicks
10.2023 - 07.2025
Sales and Marketing Manager
DSW
02.2012 - 10.2023
B.S. - Accounting
Berkeley College
Associate of Arts - Business Management
Berkeley College