Serena Doige

Founded and managed online vintage boutique.

• Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Aligned branding initiatives and sales strategies with client goals.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linens condition.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Waxed and polished wood floors and other woodwork.
• Dusted picture frames and wall hangings with cloth.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Answered customers' questions, recommended items and recorded order information.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to clean and restock supplies.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Maintained master appointment calendar covering all client appointments, employee schedules and special events.
• Helped other professionals (stylists, massage therapists, etc) when not with a client of my own to both assist with their needs, while also getting to know their clientele resulting in booking new clients for nail services.
• Completed consultations with spa guests to determine nail care needs.
• Treated, prepared and maintained clients' nails on both hands and feet.
• Grew repeat client base through effective marketing and customer service.
• Designed individualized care programs for repeat clients.
• Cleaned and sanitized tools and equipment before each client.
• Provided and maintained all nail care retail products distributed within the salon such as OPI nail polishes, CND gel polish, and a variety of hand/foot care products.
• Created and marketed a menu for Serena's Nail Boutique offering a variety of manicure and pedicure services, acrylic/ gel sets and removal, paraffin wax, hot stone hand/foot massage, hot towel treatments, etc.
• Specialized in freehand nail art, but also offered decals and embellishments.

• Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Prepared and issued court orders for probation orders, sentencing information and other actions.
• Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
• Collected court fees and fines and recorded amounts collected.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Met with judges, lawyers and police officials to coordinate functions of court.
• Processed paperwork for both incarcerated individuals and individuals sentenced to incarceration .
• Issued all subpoenas for witnesses for upcoming dockets, both criminal and civil.
• Maintained docket calendar and database for General District court.