Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Serena Duncan

Magnolia

Summary

Dynamic professional with a proven track record at Mister Fountain, excelling in customer account management and complaint resolution. Adept at fostering strong customer relationships and enhancing service efficiency. Skilled in social media coordination, driving engagement, and brand visibility through innovative marketing strategies. Committed to delivering exceptional service and solutions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Mister Fountain
Magnolia
02.2025 - Current
  • Managed customer accounts and updated information as needed.
  • Collaborated with team members to improve service efficiency.
  • Educated customers about product features and benefits effectively.
  • Handled complaints calmly and provided appropriate solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Marketing Coordinator

Caliber's Shooters Sports Center
Clovis
01.2020 - 09.2021
  • Assisted in planning marketing events to promote shooting sports programs.
  • Supported social media campaigns to increase engagement and brand visibility.
  • Coordinated promotional materials for local events and competitions.
  • Collected feedback from participants to improve future marketing strategies.
  • Collaborated with team members to brainstorm innovative marketing ideas.
  • Maintained accurate records of marketing activities and outreach efforts.
  • Helped design eye-catching flyers and brochures for various programs.

Education

Some College (No Degree) - Sports Marketing

Baylor University
Waco, TX

Some College (No Degree) - Sports Marketing

Eastern New Mexico University
Portales, NM

Skills

  • Customer account management
  • Product knowledge
  • Complaint resolution
  • Customer relationship management
  • Social media coordination
  • Effective communication
  • Team collaboration
  • Customer relationship management (CRM)
  • Computer proficiency
  • System implementation
  • Appointment scheduling
  • Payment processing
  • Typing proficiency
  • Call center operations

Affiliations

  • Equestrian
  • Soccer
  • Golf

Accomplishments

  • Dean's List for 5 Semesters
  • Promoted within 2 Months at Mister Fountain

References

References available upon request.

Timeline

Customer Service Representative

Mister Fountain
02.2025 - Current

Marketing Coordinator

Caliber's Shooters Sports Center
01.2020 - 09.2021

Some College (No Degree) - Sports Marketing

Baylor University

Some College (No Degree) - Sports Marketing

Eastern New Mexico University

Similar Profiles

CREATE PROFILE