Summary
Overview
Work History
Education
Skills
Timeline
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Serena Espinoza

Atlanta,GA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Skilled in order taking, money handling and product promotion. Maintains thorough knowledge of menu, wines, liquors and beers.

Overview

6
6
years of professional experience

Work History

Server

Mazzy Sports Tavern
Duluth, GA
05.2022 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Cleaned tables and chairs to prepare dining area for next customers.

Server

Carrabba's Restaurant
Duluth, GA
07.2018 - 05.2022
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained personal hygiene and proper uniform appearance.
  • Combine knowledge of wine pairings and recommendations enhancing customers' experience.
  • Utilized upselling techniques to maximize sales opportunities per table.
  • Set up tables according to specific event requirements or guidelines.
  • Handled cash transactions and operated POS system accurately.
  • Collaborated with team members to ensure efficient service delivery.

Education

Associate of Arts - Psychology

Georgia Perimeter College
Dunwoody
05-2022

Bachelor of Science - Psychology

Georgia State University
Atlanta, GA

Skills

  • Guest Engagement
  • Positive and professional
  • Cash Handling
  • Liquor, wine, and food service

Timeline

Server

Mazzy Sports Tavern
05.2022 - Current

Server

Carrabba's Restaurant
07.2018 - 05.2022

Associate of Arts - Psychology

Georgia Perimeter College

Bachelor of Science - Psychology

Georgia State University

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Serena Espinoza