Serena Forrest
SPRINGFIELD,OR
Summary
Dynamic professional with a strong work ethic and proven team leadership at 9Wood. Skilled in customer service and efficient paperwork management, I excel in training and mentoring staff to enhance performance. Adept in Microsoft Excel, I consistently optimize workflow and maintain high operational standards, ensuring a safe and organized work environment.
Overview
16
16
years of professional experience
Work History
Day Shift Lead Salvador
9Wood
11.2023 - 11.2025
- Supervised team members to ensure adherence to safety protocols and operational standards.
- Delegated tasks to optimize workflow efficiency.
- Trained new employees on equipment usage and company policies for seamless integration.
- Collaborated with management to develop training programs tailored to employee needs.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
Feeder Operator
9Wood
06.2022 - 11.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
PSE Mail Processing Clerk
USPS
03.2022 - 06.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Sorted and distributed incoming mail according to established procedures.
RCA Rural Carrier Associate
USPS
08.2021 - 03.2022
- Sorted and delivered mail efficiently across designated rural routes.
- Operated postal delivery vehicles following safety regulations and protocols.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
Clothing Lead
Cabela's
11.2020 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Front End Lead
Cabela's
09.2019 - 11.2020
- Assisted customers with purchasing tags for hunting
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Conducted regular audits of cash handling procedures to enhance security measures and accuracy.
Clerk/Manager in Training
Dari-Mart
02.2010 - 09.2019
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Willamette High School
Eugene, OR06-1986
Skills
- Customer service expertise
- Team leadership
- Efficient paperwork management
- Strong work ethic
- Effective time management
- Microsoft Excel
- File organization
- Computer proficiency
- Clerical support
- Documentation and recordkeeping
- Efficient appointment scheduling
- Reliability and punctuality
- Accurate data entry
- Office administration
- Microsoft Word
Timeline
Day Shift Lead Salvador
9Wood
11.2023 - 11.2025
Feeder Operator
9Wood
06.2022 - 11.2022
PSE Mail Processing Clerk
USPS
03.2022 - 06.2022
RCA Rural Carrier Associate
USPS
08.2021 - 03.2022
Clothing Lead
Cabela's
11.2020 - 08.2021
Front End Lead
Cabela's
09.2019 - 11.2020
Clerk/Manager in Training
Dari-Mart
02.2010 - 09.2019
High School Diploma -
Willamette High School