Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Serena Gee

San Antonio,Texas

Summary

An punctual, organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Cleared background fingerprint with the state of Texas. Energetic Front of House Leader known for high productivity and efficient task completion. Possess strong skills in customer service, team management, and conflict resolution. Excel at communication, leadership, and problem-solving to ensure seamless front-of-house operations. Committed to enhancing guest experiences while fostering positive team environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Childcare Provider

Great Oaks Fellowship Daycare
San Antonio, Texas
07.2023 - 06.2024
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Observed children's behavior and development, communicate information with parents.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Implemented discipline strategies when needed while ensuring the safety of all students.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Provided nurturing and appropriate environment for children of various ages.

Front of House Leader

RibCrib INC.
Wichita Falls, TX
09.2016 - 05.2021
  • Greeted and welcomed customers, answered questions, and provided excellent customer service.
  • Provided leadership to Front of House staff by setting daily goals and objectives for team members.
  • Performed quality assurance checks on food presentation prior to serving guests.
  • Trained new employees on restaurant procedures, policies, and standards of quality service.
  • Developed strategies for improving customer experience through better communication between kitchen and front of house staff.
  • Ensured all safety protocols were followed including proper storage, handling, and disposal of food items in accordance with health regulations.
  • Monitored the dining room floor during peak hours to ensure efficient seating arrangements and prevent overcrowding.
  • Managed reservations system ensuring timely seating of guests while maximizing table utilization rates.
  • Consistently monitored cash register transactions for accuracy throughout the day.
  • Maintained cleanliness throughout the restaurant including dining areas, restrooms, floors, windowsills.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Managed daily operations, ensuring smooth front of house service and customer satisfaction.

Education

High School Diploma -

Wichita Falls High School
Wichita Falls, TX
05-2021

Some College (No Degree) -

San Antonio College
San Antonio, TX

Skills

  • Remote Office Availability
  • Organization and Time Management
  • Food safety understanding
  • Menu knowledge
  • Restaurant Operations
  • Health and Safety Regulations
  • Training and mentoring
  • Upselling strategies
  • Order Accuracy
  • Conflict Resolution
  • Computer Skills
  • Dedicated and Strong Work Ethic
  • Hardworking and Responsible
  • Teamwork oriented
  • Strong attention to detail
  • Quick Learner
  • Dependable and Adaptable
  • Group leadership
  • Personal Hygiene Assistance
  • Meal Preparation
  • Early childhood knowledge
  • Safety awareness

Affiliations

  • Church Volunteer as Greeter and Children's Ministry

Certification

  • CPR, First Aid Certified

Timeline

Childcare Provider

Great Oaks Fellowship Daycare
07.2023 - 06.2024

Front of House Leader

RibCrib INC.
09.2016 - 05.2021

High School Diploma -

Wichita Falls High School

Some College (No Degree) -

San Antonio College

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Serena Gee