Serena Gonzalez
Rancho cucamonga,CA
Summary
Dedicated and hard-working professional with a strong passion for learning and growth. Adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Proven ability to provide exceptional service and support to clients, ensuring their needs are met and exceeded. Skilled in communication, problem-solving, and conflict resolution, fostering positive relationships with customers and team members alike.
Overview
3
3
years of professional experience
Work History
Operations Manager
LA Fitness
07.2023 - 01.2026
- Oversaw daily operations of a high-traffic fitness facility, ensuring a clean, safe, and welcoming environment for all members and guests.
- Managed a team of 20+ staff members, providing training, performance evaluations, and professional development to enhance service delivery and operational efficiency.
- Developed and implemented operational policies and procedures to improve efficiency and align with LA Fitness standards.
- Analyzed financial reports, managed budgets, and controlled expenses to ensure profitability while maintaining high service quality standards.
- Conducted regular facility inspections and equipment maintenance to uphold safety compliance and minimize downtime.
- Fostered a positive team culture through ongoing staff recognition and engagement initiatives.
- Resolved customer complaints and issues promptly and effectively, ensuring high retention rates and positive member experiences.
- Led team meetings focused on continuous improvement and addressing operational challenges effectively.
- Enhanced safety protocols, promoting a secure environment for members and staff.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT05.2029
Skills
- Leadership
- Communication
- Problem-solving
- Planning
- Management
- Adaptability
- Decision-making
- Organization
- Efficiency
- Customer-focus
- Customer service
Timeline
Operations Manager
LA Fitness
07.2023 - 01.2026
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University