Serena Hardy
Lakeland,FL
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets
Lithia, FL
02.2022 - Current
- Provided exceptional customer service by promptly resolving inquiries, concerns and complaints efficiently and providing effective solutions.
- Managed multiple cash registers while ensuring accurate transactions and balanced drawers at end of shift.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other transactions means using internal systems.
- Delivered exceptional customer service to every customer with extensive knowledge of products and services and by creating welcoming and positives interactions.
- Conducted regular audits of 16 cash registers and 2 safes to identify discrepancies and understand losses.
- Successfully assisted in managing front-end operations
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Trained new employees on front-end procedures, cash handling, and proper customer service etiquette to promote consistency in the workplace and experience for customers.
- Increased overall front end efficiency by delegating tasks according to individual strengths and abilities.
- Processed customer transactions efficiently using Western Union systems and protocols.
- Assisted customers with money transfers, pickups and orders ensuring compliance with financial regulations.
Crew Member
Panera Bread
Valrico, FL
11.2020 - 06.2021
- Provided exceptional customer service by efficiently managing multiple orders and addressing inquiries without compromising quality or efficiency.
- Maintained cleanliness and organization of restaurant to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Followed safety and sanitation protocols to ensure compliance with health standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Durant High School
Plant City, FLTimeline
Customer Service Staff
Publix Supermarkets
02.2022 - Current
Crew Member
Panera Bread
11.2020 - 06.2021
High School Diploma -
Durant High School