Joshua Talbert
SAINT PETERSBURG,FL
Summary
Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
9
9
years of professional experience
Work History
Customer Service Staff
Publix Grocery Store
Pinellas Park , FL
06.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
Dixie Hollins High School
4940 62nd St N, St. Petersburg, FL 3370903.2017
Skills
- Bagging Groceries
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upselling Products and Services
- Cash Register Operations
- Team Goals
- Establishing and Maintaining Customer Relationships
- Critical Thinking
- Bank Deposits
- Special Orders
- Order and Refund Processing
- Front-End Supervision
- Calm and Professional Under Pressure
Timeline
Customer Service Staff
Publix Grocery Store
06.2017 - Current
High School Diploma -
Dixie Hollins High School