Serena McFarland
Benton Harbor,MI
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Whirlpool Call Center
Benton Harbor, MI
05.2019 - 08.2019
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Factory Worker
, MI
02.2019 - 05.2019
- I Learned a lot about being in an active call center with no experience, but the training was excellent
- I learned how to treat a customer and the basic skills of Microsoft..
factory worker, Temp Worker
Bridgevell modern plastic
Benton Harbor, MI
10.2018 - 11.2018
Factory Worker
Bridgeville Plastics
Stevensville, MI
02.2022 - Current
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made sure that products were produced on time and are of good quality.
Education
High - Health science
Berrien Springs High School
10.2018 - 11.2018
Skills
Customer Serviceundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Factory Worker
Bridgeville Plastics
02.2022 - Current
Customer Service Representative
Whirlpool Call Center
05.2019 - 08.2019
Factory Worker
02.2019 - 05.2019
factory worker, Temp Worker
Bridgevell modern plastic
10.2018 - 11.2018
High - Health science
Berrien Springs High School
10.2018 - 11.2018
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