Serena Norton
Harvey,LA
Summary
SERENA NORTON CUSTOMER SERVICE SUPERVISOR
Overview
30
30
years of professional experience
Work History
Customer Service First Contact
Empire Today
El Paso, TX
02.2022 - 11.2024
- Book appointments.
- Answer incoming customer service calls.
- Resolve customer complaints.
- Communicate with Installers, Sales Support, process payments in a timely manner
Customer Service Tech
Conduent
Remote
01.2021 - 01.2021
- Technical support with electronic devices
Customer Service Supervisor
Ruston Utilities
Ruston, LA
04.2014 - 08.2020
- Direct supervision of cashiers.
- Train employees.
- Assign daily work and schedules.
- Employee performance appraisal.
- Investigate customer bill inquiries and complaints.
- Entered requests for residential / commercial and landlord utility services.
- Heavy cash handling.
- Bank deposits.
Senior Office Support Specialist
City of New Orleans
New Orleans, LA
11.1994 - 05.2012
- Provide office support to department deputy director.
- Prepared letters, memos and complex reports.
- Schedule appointments.
- Coordinate meetings.
- Prepare revenue reports.
- Bid and procurement.
- Order department supplies.
- Heavy data entry.
- Heavy cash handling
Education
Bachelor's degree - Business Administration
Baker College of Flint
05.2024
Associates Degree - Business Administration
Baker College
01.2010
Skills
- 10 key typing
- Typing
- Order Entry
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Windows
- Computer skills
- Communication skills
- Google Suite
- Data entry
- Organizational skills
- Sales
- Clerical experience
- Conflict management
- Procurement
- Technical Support
- Microsoft Powerpoint
- Accounting
- Administrative Experience
- Phone etiquette
- Customer support
- Call center
- Cash handling
- Supervising experience
- Cash register
- Front desk
- Microsoft Office
- Microsoft Word
- Photo editing
- Documentation review
- Time management
Awards
- Valedictorian, 2022-04-01
- Customer Service Training Award, Best customer service overall.
Timeline
Customer Service First Contact
Empire Today
02.2022 - 11.2024
Customer Service Tech
Conduent
01.2021 - 01.2021
Customer Service Supervisor
Ruston Utilities
04.2014 - 08.2020
Senior Office Support Specialist
City of New Orleans
11.1994 - 05.2012
Bachelor's degree - Business Administration
Baker College of Flint
Associates Degree - Business Administration
Baker College