Serena Ortiz
Chicago,IL
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Service Manager
Chipotle Grill
Plainfield , IL
05.2019 - Current
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained records of all customer interactions and transactions.
- Ensured compliance with applicable laws and regulations related to services provided.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Trained new employees on the use of customer relationship management software systems.
- Resolved customer complaints quickly and effectively.
- Created employee work schedules to keep shifts properly staffed.
Sales Associate
Discovery Clothing
Aurora , IL
05.2017 - 11.2018
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
East Aurora High School
Aurora , IL05-2019
Skills
- Customer service
- Inventory management
- Quality assurance
- Performance evaluation
- Employee training
- Task delegation
- Multitasking and organization
- Problem-solving
- Preventive Maintenance
- Risk management
- Outgoing and energetic
- Critical thinking
Timeline
Service Manager
Chipotle Grill
05.2019 - Current
Sales Associate
Discovery Clothing
05.2017 - 11.2018
High School Diploma -
East Aurora High School