Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Rijos

Strongsville,OH

Summary

Motivated Server offering experience in fast-paced restaurant and social club settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Dedicated to maximizing sales and customer satisfaction. Always ready to help team members by taking on additional tasks.

Overview

2
2
years of professional experience

Work History

Cocktail Waitress

Lost Social Club/ Barley House
01.2024 - Current


  • Having extensive working knowledge of Beer, Wine, and high-end Champagne and Spirits. Alongside food menu.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
  • Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Properly take orders and utilize POS to start, carry and closeout orders for guests
  • Perform all duties as assigned by the Manager on Duty.

Server

Lindeys Lakehouse
05.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Recited specific ingredients from every item on the menu upon guests request, this was valuable for guests with allergy accommodations
  • Tended to specific accommodations of guests upon request, while making personal suggestions that suited the guests desires and safety
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Leasing Consultant

PeakMade Real Estate
01.2023 - 07.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Handle 30+ incoming calls per day, helping current residents, qualifying prospective tenants, determining needs, and securing lease agreements
  • Process applications quickly and efficiently, if application fails on prospective tenant's end reevaluate their options to find an alternative for them
  • File and allocate records of future, past, and current tenants
  • Market to prospective tenants through social media advertising, outreach marketing, and other methods
  • Budget and plan community events for current residents.

Education

Bachelor's Degree - Social Work

Michigan State University
East Lansing, MI
06.2024

Minor - Law, Justice, + Public Policy

Michigan State University
East Lansing, MI
06.2024

Skills

  • Food service (4 years)
  • Customer service (6 years)
  • Strong multitasking
  • Energy and enthusiasm
  • Time management
  • Organizational skills
  • Negotiation
  • Menu Memorization
  • High-volume dining
  • Communication skills
  • Microsoft Word
  • Microsoft Excel

Timeline

Cocktail Waitress

Lost Social Club/ Barley House
01.2024 - Current

Leasing Consultant

PeakMade Real Estate
01.2023 - 07.2023

Server

Lindeys Lakehouse
05.2022 - 08.2023

Bachelor's Degree - Social Work

Michigan State University

Minor - Law, Justice, + Public Policy

Michigan State University

Similar Profiles

CREATE PROFILE
Serena Rijos